Summer Certification Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code = getmirror

Home
Genesys
Genesys Cloud CX
GCX-GCD
Genesys Cloud CX: Developer Certification Questions and Answers

Pass the Genesys Cloud CX GCX-GCD Questions and answers with ExamsMirror

Practice at least 50% of the questions to maximize your chances of passing.

Exam GCX-GCD Premium Access

View all detail and faqs for the GCX-GCD exam

Go to Exam

679 Students Passed

92% Average Score

98% Same Questions

Viewing page 2 out of 3 pages

Viewing questions 11-20 out of questions

Questions # 11:

Which of the following is NOT a Genesys Cloud CX Collaborate feature?

Options:

Text Chat

AI Chat

Video Chat

Content Management

Answer

Explanation

Genesys Cloud CX Collaborate includes features such as text chat, video chat, and content management, enabling users to communicate and share information effectively. However, AI Chat is not a feature of Collaborate.

Questions # 12:

You can compare API version changes using the versioning page.

Options:

True

False

Answer

Explanation

Genesys Cloud CX provides a versioning page that allows developers to compare changes between different API versions. This tool helps in understanding updates, deprecations, and modifications across API versions, facilitating smoother transitions and integrations.

Questions # 13:

By default, Line Recording is disabled.

Options:

True

False

Answer

Explanation

In Genesys Cloud CX, Line Recording is disabled by default. To enable automatic recording of calls, the telephony administrator must configure the system by enabling recording on the SIP trunk. Without this configuration, calls are not automatically recorded.

[Reference:https://help.mypurecloud.com/articles/recording-in-genesys-cloud/, , ]

Questions # 14:

From the _______________ page, you can monitor the number of API requests in the built-in dashboard.

Options:

Performance > My Performance

Performance > Dashboards

Performance > API Usage

Performance > Bot Performance

Answer

Explanation

The Performance > API Usage page in Genesys Cloud CX provides a built-in dashboard that allows you to monitor the number of API requests, helping you track usage trends, detect anomalies, and manage limits effectively.

Questions # 15:

When you reply to an email message, you can attach a file to send with the email reply.

What is the maximum message size, including attachments? How can you work around this limitation?

Options:

40 MB per message (after base64 encoding) with no workaround

40 MB per message (after base64 encoding) You can work around this limitation by including links to large documents stored in Content Management.

20 MB per message (after base64 encoding) You can work around this limitation by including links to any third-party cloud storage service.

20 MB per message (after base64 encoding) You can work around this limitation by splitting the files and sending several email interactions.

5 MB per message (after base64 encoding) with no workaround.

Answer

Explanation

Genesys Cloud CX enforces a maximum outgoing message size of 40 MB, including attachments, after base64 encoding. Base64 encoding increases the size of the original files by approximately 33%, so the combined size of the email body and attachments should be around 29 MB before encoding to stay within the limit. To manage larger files, you can upload them to Genesys Cloud Documents and include links to these documents in your email, effectively bypassing the attachment size limitation.

[Reference:https://help.mypurecloud.com/faqs/acd-email-message-attachment-size-limits/, , ]

Questions # 16:

If you don’t pass the paging parameters while querying, the default page size is set to _____.

Options:

100

Answer

Explanation

In Genesys Cloud CX, when making API requests that return a list of resources, if you don't specify paging parameters (pageSizeandpageNumber), the system defaults to a page size of 25 results. This means that the response will include up to 25 items per page unless you define otherwise.

[Reference:https://developer.genesys.cloud/analyticsdatamanagement/analytics/detail/conversation-query, , ]

Questions # 17:

Which of the following statements are true? (Choose two.)

Options:

Genesys Cloud CX allows recording downloads using Platform Recording APIs.

Genesys Cloud CX maintains the recordings and the metadata indefinitely.

Genesys Cloud CX allows cloud storage using integration.

Genesys Cloud CX does not allow integrations for cloud storage.

Answer

A, C

Explanation

Genesys Cloud CX provides Platform Recording APIs that enable users to download recordings programmatically. This allows for efficient retrieval and management of recorded interactions.

Genesys Cloud CX supports integrations with cloud storage services, such as AWS S3, allowing organizations to store recordings externally. This facilitates bulk downloading and long-term storage of recordings.

Questions # 18:

For web chat, widget permissions must be assigned to the user.

Options:

True

False

Answer

Explanation

In Genesys Cloud CX, widget permissions are not assigned to individual users. Instead, permissions related to web chat widgets are managed through roles and permissions within the platform. To create or manage web chat widgets, a user must have the appropriate permissions, such as Widgets > Deployment > AllorWeb Chat > Deployment > All.These permissions are typically assigned to administrative roles responsible for configuring and deploying web chat functionalities.

[Reference:https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/, , ]

Questions # 19:

Real-time user applications doing batch processing will likely tolerate delays and can choose to retry over several minutes.

Options:

True

False

Answer

Explanation

Real-time user applications, particularly those requiring immediate data processing (like voice interactions or real-time analytics), cannot tolerate delays. They typically require low-latency and high-availability connections, and any delay may affect user experience. Batch processing, on the other hand, may tolerate delays and retries over a longer time.

Questions # 20:

Which of the following containers is used to create a new campaign?

Options:

Scripts

Schedules

C Campaign Dashboard

Campaign Management

Answer

Explanation

The Campaign Management container in Genesys Cloud CX is used to create, configure, and manage outbound campaigns, including setting up dialing modes, contact lists, and other campaign-related settings.

Viewing page 2 out of 3 pages

Viewing questions 11-20 out of questions