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Pass the Genesys GCP8 GE0-806 Questions and answers with ExamsMirror

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Questions # 1:

How does the Meeting Scheduler in WFM utilizethe ' Minimum % of required attendees' field?

Options:

A.

The Meeting Scheduler will only schedule a meeting if it is able to find a suitable time for all agents

B.

The Meeting Scheduler will attempt to find an appropriate time to schedule the meeting for the minimum % of agents specified, if not it will not schedule the meeting

C.

The Meeting Scheduler will attempt to find an appropriate time, within the constraints Specified, for all attendees as C r long as they are not already scheduled for other activities, failing that it will schedule for the minimum % of attendees

D.

The Meeting Scheduler will attempt to find an appropriate time within the specified onstraints for all attendees, failing that It will reduce the number of agents in the meeting until It reaches the minimum % at which point it will not schedule the meeting

Questions # 2:

What is the maximum size of the database you have backup using the WFM DB Utility?

Options:

A.

1GB

B.

2GB

C.

1TB

D.

1PB

Questions # 3:

Which of the following are examples of Schedule States that can be used when setting up Schedule State Groups?

Options:

A.

Adherent, Non-Adherent

B.

Call inbound, NotReadyforNextCall, CallOutbound

C.

DN Groups. Agent Groups. Race Groups

D.

Exceptions, Meals, Time OffTypes, Activities

Questions # 4:

Which of the following forecasts are staffing forecasts?

Choose 2 answers

Options:

A.

Average Handling Time Forecast

B.

Calculated Forecast

C.

Required Forecast

D.

Manually Interaction Volume Forecast

E.

Service Level Forecast

Questions # 5:

A Rotating Pattern can be assigned to which of the following?

Choose 2 answers

Options:

A.

An Agent

B.

A Team

C.

An Activity

D.

A Site

E.

A Business Unit

Questions # 6:

Is there a limit on the number of Activities configurable in Genesys WFM for a site?

Options:

A.

Yes, up Co 10 Activities

B.

Yes, up to 100 Activities

C.

Yes, up to 500 Activities

D.

No, there is no limit

Questions # 7:

Which of the following access rights can be configured in WFM Configuration utility?

Choose 4 answers

Options:

A.

Access to Agent Groups

B.

Access to Teams

C.

Agent access to WFM Web for Agents

D.

Access to WFM reports

E.

Access to Master Schedule

F.

Publish Forecast

Questions # 8:

In the customer's environment, en agent is showing severely non-adherent. Which setting will help the customer to control the agent state from non-adherence to severely non-adherent?

Options:

A.

Alarm notification

B.

Alarm Threshold

C.

End before Threshold

D.

Start after Threshold

Questions # 9:

Which two actions can you perform using the WFM Configuration Utility?

Choose 2 answers

Options:

A.

Modify schedule

B.

Create a Report

C.

Create a shift

D.

Change access rights to scheduling module

Questions # 10:

What must be done to remove obsolete data from the WFM database?

Options:

A.

Select 'Cleanup Database' from the WFM Database utility

B.

Change the 'PurgeData' option to 'True' on the WFM application object in the Configuration Layer

C.

Run the 'DB_ Maintain' sql script

D.

Run the DB Wizard from the WFM Configuration Utility

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