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Pass the Genesys GCP8 GE0-806 Questions and answers with ExamsMirror

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87% Average Score

93% Same Questions
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Questions # 21:

Which are primary elements of workforce management provided byGenesys WFM?

Choose Answers

Options:

A.

Service Factor

B.

Forecasting

C.

Scheduling

D.

Adherence

E.

Mobile Tracking

Questions # 22:

Which option specifies the amount of time, in seconds, between updates to the real-time agent adherence data displayed in WFM Web?

Options:

A.

Adherence section > Refresh Interval

B.

Adherence section >RefreshRate

C.

Adherence section > Refresh Time

Questions # 23:

For which of following activity types can you configure statistics to collect historical data?

Choose 2 answers

Options:

A.

Immediate Work

B.

Deferred Work

C.

Fixed Staff Work

D.

Temp Staff Work

Questions # 24:

When a call arrives on a Routing Point and needs to be delivered to an Agent with a specific skill, which Genesys Solution actually decides who will receive the call?

Options:

A.

Workforce Management

B.

Outbound Contact

C.

Universal Routing

D.

Solution Reporting

Questions # 25:

Complete the sentence:

Task Sequence is configured on_____________________________.

Options:

A.

An Activity

B.

A Contract

C.

A Shift

D.

A Rotating Pattern

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