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Questions # 11:
An organization has created a value stream to define new or changed service level agreements (SLAs).
What TWO activities in this value stream are most likely to include contributions from a business relationship management practice?
1. Identify customer requirements
2 Create a draft SLA
3. Verify that SLA is achievable
4. Negotiate agreed SLA
Questions # 12:
Which input used to develop the business relationship management approach is an output of the workforce and talent management practice?
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