Pass the Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate MB-280 Questions and answers with ExamsMirror

A company manufactures widgets. Widgets can be sold in the following ways:

The company discovers that customers want to buy widgets individually.

You need to add a unit named Each.

What should you do?

HOTSPOT

A company generates leads from a webform. Salespeople manage leads by country/region. All salespeople are part of the same Dynamics 365 Sales team.

The sales manager requires the following functionality:

Automate lead assignments.

Ensure each seller can never have more than 20 open leads.

You create a country/region attribute for the process. You must simplify the process. You plan to use segments when possible.

You need to create a lead assignment rule for each country/region.

Which configurations should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

A company ' s IT department has a .CSV file stored on one of their Shared Documents folders within their Microsoft SharePoint sites. The data from the .CSV file is ingested into Dynamics 365 Customer Insights - Data.

The file contains a row header and columns of different types, such as quantities and prices. The file also contains some rows with a high proportion of nulls.

You need to clean and transform the data in Customer Insights - Data to be ready for unification.

Solution: Transform the first row to be used as headers. Define column types to be appropriate field types and name the query. Create a full name and full address columns by merging the appropriate columns if they exist. Select Next and your data is now ready for unification.

Does this meet the goal?

You are using a forecast template.

You must configure the forecast by territory.

You need to configure the forecast parameters.

Which parameter should you configure?

You are setting up the product catalog in Dynamics 365 Sales.

You have the following promotions:

• Customers receive a free mug with the purchase of one can of soda.

• Customers receive a five percent price decrease on the purchase of 12 cases of soda.

• Soda has various prices based on whether the purchase is for one can, one six-pack, or a case.

You need to set up the promotion in the product catalog.

Which features should you configure? To answer, move the appropriate features to the correct requirements. You may use each feature once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content

NOTE: Each correct selection is worth one point.

You work at a non-profit organization. Your organization ' s contact base includes personal information for some famous celebrities.

You ' ve recently heard that someone from the organization has been calling a specific celebrity for non-work-related reasons.

You need to find out who has been accessing certain contact records. You decide to use auditing.

Which two boxes must be checked as prerequisites steps? To answer, select the appropriate check boxes in the answer area.

NOTE: Each correct selection is worth one point.

A company is implementing the Dynamics 365 Sales mobile app.

The company requires setup of several push notifications for sellers who use the app.

You need to create the push notifications.

Which feature should you use?

You are the Dynamics 365 Sales administrator at a technology firm that sells to other businesses.

The sales team recently created specific statuses when developing leads.

You need to add additional options for the sales team to select after they have had an initial conversation with a lead.

Which component should you configure on the lead table?

You are working with your customer to configure duplicate detection across Leads and Accounts.

The rule must:

• find possible Contacts in the system that match the Lead that you are creating based on an exact match of both first and last name.

• exclude Inactive Contacts when presenting potential duplicates.

You need to create a new duplicate detection rule based on these requirements.

Which three actions should you perform? Each correct answer presents part of the solution. Choose three.

NOTE: Each correct selection is worth one point.

A company uses Dynamics 365 Sales with assignment rules. The assignment rules use a segment to filter the lead records.

A sales manager wants to automatically add a series of tasks by using the same criteria as the assignment rules.

You need to create the tasks and assign the tasks to the lead records.

In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.