Pass the Pegasystems CPBA PEGACPBA24V1 Questions and answers with ExamsMirror

Property reference: .Address(1).PostalCode

Field type: Single record data relationship

Property reference: .ShippingAddress.City

Field type: Text

Property reference: .BillingAddress.Telephone

Field type: Multiple record data relationship

Property reference: .Address(1).PostalCode

Field type: Single record data relationship

Explanation: The .Address(1).PostalCode property indicates a specific postal code within a single address. The (1) suggests it’s part of an indexed or paged list, but each PostalCode is a single entity within that address record.

To route life insurance underwriting assignments to the correct satellite office based on the policy owner's residential address, using business logic is the most appropriate approach. This approach involves:

Define Routing Rules: Create decision rules or decision tables that map the policy owner's residential address to the corresponding satellite office's work queue.

Implement Business Logic: Configure the routing step in the case type to use these decision rules. The business logic will determine the correct work queue based on the address.

Route to Work Queue: The assignment is routed to the work queue of the satellite office that corresponds to the policy owner's residential address.

This method ensures that each assignment is accurately directed to the appropriate office based on predefined business logic.

Comprehensive and Detailed Explanation From Exact Extract:

This question tests the concept of Personas in Pega, which define user roles with specific channels, routing, and permissions, as covered in the CPBA curriculum.

A: Incorrect. Limited channel interfaces may require channel configuration, not a new Persona. Extract: Pega Academy, Personas and Channels: “Channels are configured separately from Personas to support interfaces.”

B: Incorrect. An additional user is managed by creating an operator, not a Persona. Extract: Pega Academy, Work Management: “New users are added as operators, not Personas.”

C: Incorrect. A new Case Type doesn’t inherently require a new Persona unless specific roles are needed. Extract: Pega Academy, Case Management: “Case Types define workflows, not user roles.”

D: Correct. A new combination of channel, routing, and permissions defines a new Persona. Extract: Pega Academy, Personas and Channels: “A Persona is created when a unique combination of channel access, work routing, and permissions is required for a user role.”

To allow a sales manager to approve sales quote proposals by email and from mobile devices, you should add an Approve/Reject step in the case life cycle and enable the approval from email and mobile options. This configuration ensures that the manager can approve or reject the proposals conveniently through email notifications and mobile devices, without needing to access the Pega application directly.

Comprehensive and Detailed Explanation From Exact Extract:

This question tests GenAI integration.

A: Incorrect. Data Transforms map manually. Extract: Pega Academy, Data Management: “Data Transforms map data explicitly.”

B: Incorrect. Data Pages fetch data. Extract: Pega Academy, Data Management: “Data Pages source data.”

C: Incorrect. Autopilot automates configurations. Extract: Pega Academy, Pega GenAI: “Autopilot automates app setup.”

Comprehensive and Detailed Explanation From Exact Extract:

This question evaluates the benefits of Pega’s low-code development, a cornerstone of the CPBA curriculum, particularly in App Studio.

A: Incorrect. Pega’s low-code supports complex applications, not just simple ones. Extract: Pega Academy, App Studio: “Pega’s low-code platform supports both simple and complex applications.”

B: Incorrect. Low-code reduces IT involvement, not increases it. Extract: Pega Academy, App Studio: “Low-code empowers business users, reducing IT dependency.”

C: Correct. Low-code tools generate code automatically, simplifying development. Extract: Pega Academy, App Studio: “Pega’s low-code tools automatically generate underlying code for configurations.”

D: Incorrect. The UI supports both low-code and advanced users (via Dev Studio). Extract: Pega Academy, App Studio: “App Studio supports low-code users, while Dev Studio supports advanced configurations.”

To match the reports to the correct report types:

Average duration and timeliness per assignment:

Report Type: Process Report

Total customer inquiry cases per state per product line:

Report Type: Business Report

Process Reports: Focus on process metrics like the duration and timeliness of assignments.

Business Reports: Focus on business metrics like customer inquiries segmented by state and product line.

As a project nears the end of the Prepare phase, the project plan should include:

B. Epics and user stories:

These are essential for defining the work to be done in future sprints. They provide detailed descriptions of the functionality and requirements that need to be developed and tested.

C. RAID log (Risks, Actions, Issues, and Decisions):

This log is critical for tracking potential risks, ongoing actions, issues that need resolution, and decisions made during the project. It helps in managing and mitigating risks and ensures that the project stays on track.