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PEGACPBA24V1
Certified Pega Business Architect 24 Questions and Answers

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Questions # 31:

Identify the Pega Express phase in which Pega Business Architects plan for future sprints by creating user stories with the Directly Capture Objectives (DCO) discipline.

Options:

Adopt

Discover

Build

Prepare

Answer

Explanation

The Pega Express phase in which Pega Business Architects plan for future sprints by creating user stories with the Directly Capture Objectives (DCO) discipline is Discover.

Discover Phase:

During the Discover phase, the focus is on understanding the business problem, identifying the scope, and defining the high-level requirements.

Pega Business Architects work with stakeholders to capture objectives directly into the Pega platform, creating user stories and refining the backlog in preparation for future sprints.

[References:, Pega Academy: Pega Express Methodology, Pega Documentation: Pega Express Phases and Activities, , , , ]

Questions # 32:

A help desk ticket case type is defined as follows:

Question # 32

If the Process ticket step is configured to set the status to Pending-Verification, when is the status of the case set to Pending-Verification?

Options:

When Verify solution step starts

When the Process ticket step starts

When the Process ticket step completes

When the Triage stage completes

Answer

Questions # 33:

Which scenario requires you to set default property values?

Options:

A customer receives a suggested product based on recent product search history.

The arrival and departure days for a hotel reservation are set to today and tomorrow, respectively.

An Assignment is automatically assigned to the default Work Queue for the consulting team.

A manager approves or refuses hardware purchases within a week of the request submission date.

Answer

Explanation

Comprehensive and Detailed Explanation From Exact Extract:

This question tests default property values.

A: Incorrect. Suggestions use decision rules. Extract: Pega Academy, Decision Management: “Product suggestions use decision strategies.”

B: Correct. Default dates are set in properties. Extract: Pega Academy, Data Modeling: “Default property values initialize fields, like dates.”

C: Incorrect. Assignments use routing rules. Extract: Pega Academy, Work Management: “Routing assigns tasks to queues.”

[: Pega Academy, Business Architect ‘23 Mission; CPBA Study Guide 8.8, Data Modeling; Pega Help, Setting Default Values., ]

Questions # 34:

The business process for an automobile insurance claim consists of the following phases:

• Submission: The customer contacts a customer service representative (CSR) to file the claim.

• Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.

• Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.

• Verification: After each vehicle repair, the adjuster closes the claim.

According to Pega best practices, which phase can you implement as a child case?

Options:

Verification

Submission

Review

Repair

Answer

Explanation

 Submission: This phase involves the initial contact and filing of the claim, which typically doesn't need to be a separate case as it's an initial action.

[: Pega Academy, Case Management Essentials, Case Lifecycle Design.,  Review: This phase involves an adjuster reviewing the claim and assessing damages, which can be handled within the primary case., Reference: Pega Academy, Case Management Essentials, Case Lifecycle Design.,  Repair: The repair phase involves interaction with third-party vendors and ongoing communication, making it suitable to be implemented as a child case to track each repair separately., Reference: Pega Academy, Case Management Essentials, Child Cases.,  Verification: This phase is a closing action performed after repairs, which doesn't typically require a separate case., Reference: Pega Academy, Case Management Essentials, Case Lifecycle Design., , ]

Questions # 35:

Your client is planning their next Minimum Lovable Product (MLP) release.

Which three pillars of case design must the Pega Business Architect ensure are taken into account, to capture information for the release? (Choose Three)

Options:

Personas and Channels

Reports

Case types

Data and Interfaces

Dashboards

Answer

A, C, D

Explanation

When planning the next Minimum Lovable Product (MLP) release, a Pega Business Architect should focus on the three pillars of case design: Personas and Channels, Case Types, and Data and Interfaces.

Personas and Channels:

Personas: Identify the different user roles (personas) that will interact with the application. Understanding personas helps in designing user experiences that meet their needs.

Channels: Determine the channels (e.g., web, mobile) through which users will interact with the system. This ensures that the application is accessible and user-friendly across different platforms.

Case Types:

Case Types: Define the different types of cases that the application will manage. Case types are fundamental to structuring the application and ensuring that it can handle various processes and workflows efficiently.

Data and Interfaces:

Data: Identify the data required to support the case types and processes. This includes understanding data sources, data structures, and how data will be captured and used.

Interfaces: Determine the interfaces needed to integrate with external systems. Interfaces are crucial for ensuring that the application can interact with other systems and exchange information seamlessly.

[References:, Pega Academy: Case Design, Pega Documentation: Minimum Lovable Product (MLP), , ]

Questions # 36:

You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does the assignment urgency impact the deadline and passes deadline intervals?

Options:

Urgency value continues to increment as configured

Service level processing is halted until the assignment is completed

The user is notified that the maximum urgency value has been reached

Urgency value remains at 100, but other service level processing continues

Answer

Questions # 37:

Pega Cloud® Services is Pega’s fully managed solution for deploying Pega Platform™ applications in the cloud.

Options:

True

False

Answer

Explanation

Comprehensive and Detailed Explanation From Exact Extract:

This question tests Pega Cloud knowledge.

A: Correct. Pega Cloud is a managed deployment solution. Extract: Pega Academy, Pega Cloud: “Pega Cloud Services provides a fully managed environment for Pega Platform applications.”

[: Pega Academy, Business Architect ‘23 Mission; CPBA Study Guide 8.8, Pega Cloud; Pega Help, Pega Cloud Services., ]

Questions # 38:

You are assigned to a Pega implementation project as a Pega business architect. Which task are you expected to perform?

Options:

Identify the initial backlog of case types

Organize the Project Kickoff meeting

Identify the scope of the initial release

Help to refine user stories ahead of a sprint

Answer

Questions # 39:

After an auto accident claim is submitted, a claims adjuster is assigned to the case. The claims adjuster reviews the policy of the claimant to verify coverage.

The claims adjuster then begins an accident investigation. If the claim is denied, an appeals process is initiated. When the investigation is complete, a determination of fault is made, and then the accident claim is settled.

Select the case life cycle design that most closely follows the guidelines for identifying and naming stages.

Question # 39

Options:

Option A

Option B

Option C

Option D

Answer

Questions # 40:

In a job application case for a call center position, all customer service agents must speak English, but positions for Spanish, French, and German speakers are also available. During the interview process illustrated below, the Conduct Interview assignment task must be routed to an interview who speaks the same language as the applicant.

Question # 40

What is the best way to design routing so the correct interviewer is assigned the task?

Options:

Route the job application to a specific queue using the Use business logic option

Route the job application to a specific user using the Use business logic option

Route the job application to an operator within a skilled group using the Specific user option

Route the job application to an appropriately skilled operator using the Specific user option

Answer

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