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Viewing questions 41-50 out of questions
Questions # 41:

Universal Containers (UC) is a major supplier of office supplies. Some products are produced by UC and some by other manufacturers. Recently, a number of customers have complained that product descriptions on the invoices do not match the descriptions in the online catalog and on some of the order confirmations (e.g., "ballpoint pen" in the catalog and "pen" on the invoice, and item color labels are inconsistent: "what vs. "White" or "blk" vs. "Black"). All product data is consolidated in the company data warehouse and pushed to Salesforce to generate quotes and invoices. The online catalog and webshop is a Salesforce Customer Community solution. What is a correct technique UC should use to solve the data inconsistency?

Options:

A.

Change integration to let product master systems update product data directly in Salesforce via the Salesforce API.

B.

Add custom fields to the Product standard object in Salesforce to store data from the different source systems.

C.

Define a data taxonomy for product data and apply the taxonomy to the product data in the data warehouse.

D.

Build Apex Triggers in Salesforce that ensure products have the correct names and labels after data is loaded into salesforce.

Questions # 42:

Universal Containers (UC) is concerned that data is being corrupted daily either through negligence or maliciousness. They want to implement a backup strategy to help recover any corrupted data or data mistakenly changed or even deleted. What should the data architect consider when designing a field -level audit and recovery plan?

Options:

A.

Reduce data storage by purging old data.

B.

Implement an AppExchange package.

C.

Review projected data storage needs.

D.

Schedule a weekly export file.

Questions # 43:

Universal Containers has deployed Salesforce for case management The company is having difficulty understanding what percentage of cases are resolved from the initial call to their support organization. What first step is recommended to implement a reporting solution to measure the support reps case closure rates?

Options:

A.

Enable field history tracking on the Case object.

B.

Create a report on Case analytic snapshots.

C.

Install AppExchange packages for available reports.

D.

Create Contact and Opportunity Reports and Dashboards.

Questions # 44:

Based on government regulations, a Salesforce customer plans to implement the following in Salesforce for compliance:

Access to customer information based on record ownership

Ability for customers to request removal of their information from Salesforce

Prevent users from accessing Salesforce from outside company network (virtual private network, or VPN)

What should a data architect recommend to address these requirements?

Options:

A.

Contact Salesforce support to restrict access only with VPN and other requirements

B.

Allow users access to Salesforce through a custom web application hosted within VPN.

C.

Implement IP restrictions, sharing settings, and custom Apex to support customer requests.

D.

Implement Salesforce shield with Event Monitoring to address the requirement.

Questions # 45:

Universal Containers is looking to use Salesforce to manage their sales organization. They will be migrating legacy account data from two aging systems into Salesforce. Which two design considerations should an architect take to minimize data duplication? Choose 2 answers

Options:

A.

Use a workflow to check and prevent duplicates.

B.

Clean data before importing to Salesforce.

C.

Use Salesforce matching and duplicate rules.

D.

Import the data concurrently.

Questions # 46:

Get Cloudy Consulting needs to evaluate the completeness and consistency of contact information in Salesforce. Their sales reps often have incomplete information about their accounts and contacts. Additionally, they are not able to interpret the information in a consistent manner. Get Cloudy Consulting has identified certain ""key"" fields which are important to their sales reps.

What are two actions Get Cloudy Consulting can take to review their data for completeness and consistency? (Choose two.)

Options:

A.

Run a report which shows the last time the key fields were updated.

B.

Run one report per key field, grouped by that field, to understand its data variability.

C.

Run a report that shows the percentage of blanks for the important fields.

D.

Run a process that can fill in default values for blank fields.

Questions # 47:

Universal Container (US) is replacing a home-grown CRM solution with Salesforce, UC has decided to migrate operational (Open and active) records to Salesforce, while keeping historical records in legacy system, UC would like historical records to be available in Salesforce on an as needed basis.

Which solution should a data architect recommend to meet business requirement?

Options:

A.

Leverage real-time integration to pull records into Salesforce.

B.

Bring all data Salesforce, and delete it after a year.

C.

Leverage mashup to display historical records in Salesforce.

D.

Build a chair solution to go the legacy system and display records.

Questions # 48:

Universal Container has implemented Sales Cloud to manage patient and related health records. During a recent security audit of the system, it was discovered that same standard and custom fields need to encrypted.

Which solution should a data architect recommend to encrypt existing fields?

Options:

A.

Use Apex Crypto Class encrypt customer and standard fields.

B.

Implement classic encryption to encrypt custom and standard fields.

C.

Implement shield platform encryption to encrypt and standard fields

D.

Expert data out of Salesforce and encrypt custom and standard fields.

Questions # 49:

Universal Containers (UC) wants to store product data in Salesforce, but the standard Product object does not support the more complex hierarchical structure which is currently being used in the product master system. How can UC modify the standard Product object model to support a hierarchical data structure in order to synchronize product data from the source system to Salesforce?

Options:

A.

Create a custom lookup filed on the standard Product to reference the child record in the hierarchy.

B.

Create a custom lookup field on the standard Product to reference the parent record in the hierarchy.

C.

Create a custom master-detail field on the standard Product to reference the child record in the hierarchy.

D.

Create an Apex trigger to synchronize the Product Family standard picklist field on the Product object.

Questions # 50:

Universal Containers (UC) is concerned about the accuracy of their Customer information in Salesforce. They have recently created an enterprise-wide trusted source MDM for Customer data which they have certified to be accurate. UC has over 20 million unique customer records in the trusted source and Salesforce. What should an Architect recommend to ensure the data in Salesforce is identical to the MDM?

Options:

A.

Extract the Salesforce data into Excel and manually compare this against the trusted source.

B.

Load the Trusted Source data into Salesforce and run an Apex Batch job to find difference.

C.

Use an AppExchange package for Data Quality to match Salesforce data against the Trusted source.

D.

Leave the data in Salesforce alone and assume that it will auto-correct itself over time.

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