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Salesforce Order Management Administrator Accredited Professional (AP-219) Questions and Answers

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Viewing questions 31-40 out of questions

Questions # 31:

A company's service learn should not see Process Exceptions on any Order Summaries. How can an administrator meet these requirements?

Options:

Modify the service team profiles to remove access to the lightningcomponent and all associated Apex classes

Add a filter to the Process Exception component on the Order Summary lightning record page to hide the component for the service team's Profile

Create a copy of the Order Summary lightning record page for theservice team and remove the Process Exceptions component. Activate the lightning record page by profile for all Service team profiles.

Modify the Order Summary page layout to remove visibility to the Process Exception component for Service team profiles

Answer

Questions # 32:

After deploying a new Lightning Web Component to an org, what should an

administrator do to add the component to a Lightning Record Page?

Options:

Create a Metadata API (MDAPI) conversion file with the Command Line interface (CLI) then go to the page and adjust the positioning

Navigate to the Page, Click on the "Custom Component Editor," Click "Publish" on the new component in the list and adjust the positioning

Go to Deploy LWC in Setup

Go to the page, edit it and drag the new component onto the page

Answer

Questions # 33:

How can an administrator add visibility rules for the buttons in the Highlights Panel on the Order Summary record page?

Options:

Modify the visibility rules of theHighlights Panel Actions in the page layout

Navigate to the Order Summary object in Setup and modify the Highlights Panel visibility rules

Modify the Lightning Record Page Highlights Panel using Dynamic Actions

Create a custom Highlights Panel component

Answer

Explanation

Dynamic Actions allow an administrator to add visibility rules for the buttons in the Highlights Panel on the Lightning Record Page. Dynamic Actions let you configure when and where actions appear on a record page based on criteria such asrecord field values, user permissions, or device type.

Questions # 34:

Where should a service agent go first to initiate changes related to an Order in Order Management?

Options:

Change Order Details

Order Details

Fulfillment Order Details

Order Summary Details

Answer

Explanation

A service agent should go first to the Order Summary Details page to initiate changes related to an order in Order Management.The Order Summary Details page provides a global view of the entire orderlifecycle, including order capture, fulfillment, shipping, payment, invoicing, and service. From this page, a service agent can access various actions and flows to process changes such as cancellations, returns, exchanges, reshipments, refunds, and discounts. The service agent can also view related records such as Order, Fulfillment Orders, Shipments, Invoices, Credit Memos, and Change Orders. References: Order Management Console, Order Management Lifecycle

Questions # 35:

A company sells its products in kits. The company wants the kits to remain grouped together during returns in Order Management so that all parts of the kit are accounted for.

What should theadministrator recommend?

Options:

Add a suffix to the Stock Keeping Unit of the Product which represents Kit status

Track the individual kit items using custom attributes

Add a custom attribute to the order header only

Pass the data as is. Order Management will handle the kit.

Answer

Explanation

The best way for the administrator to recommend tracking the kits so that they remain grouped together during returns in Order Management is to use custom attributes. Custom attributes are fields that can be added to objects to store additional information that is not available in standard fields. The administrator can create custom attributes for the Order Item Summary object to indicate whether an item is part of a kit, and what are the other items in the kit. This way, the kits can be easily identified and handled during returns. Verified References:https://documentation.b2c.commercecloud.salesforce.com/DOC2/topic/com.demandware.dochelp/OrderManagement/Administration/AdminAttrMgrCustomAttributes.html

Questions # 36:

How can an administrator synchronize licenses from the production org when preparing a sandbox for development?

Options:

Use a custom shell script

import a Change Set

Export a Change Set

Run the Match Production Licenses to Sandbox without a Refresh tool in Setup

Answer

Explanation

The best way for an administrator to synchronize licenses from the production org when preparing a sandbox for development is to run the Match Production Licenses to Sandbox without a Refresh tool in Setup. This tool allows administrators to match theirsandbox licenses with their production licenses without refreshing their sandbox. This way, the administrator can ensure that the sandbox has the same number and type of licenses as the production org, and avoid any license-related issues when developingor testing in the sandbox. Verified References:https://help.salesforce.com/s/articleView?id=sf.data_sandbox_licenses.htm &type=5

Questions # 37:

An administrator is tasked to utilize a Product Price Book which is managed on an external platform. How can the administrator meet this requirement?

Options:

Create an External Data Source in Setup which references the external platform where the Pricebook is held

Go to Setup. Order settings, and select Enable Optional Price Books for Orders

This is not possible,all Products require a Pricebook Entry

Edit the Product page layout to make the Pricebook field not require

Answer

Questions # 38:

What are three tools that can be used to deploy changes to a Salesforce Org?

Choose 3 answers

Options:

Developer Console

Change Sets

Ant Migration Tool

Salesforce Pull Requests

Release Manager

Answer

A, B, C

Questions # 39:

Which three options are the main types of building blocks when working in Flow Builder?

Options:

Connectors

Elements

Async processes

Data lookups

Resources

Answer

A, B, E

Explanation

The main types of building blocks when working in Flow Builder are:

Elements: These are the components that definethe logic and functionality of a flow. Elements include actions, assignments, decisions, loops, screens, subflows, and waits.

Resources: These are the variables, constants, formulas, collections, and record choice sets that store data in a flow. Resourcescan be used as inputs or outputs for elements.

Connectors: These are the arrows that connect elements and resources in a flow. Connectors determine the sequence and direction of the flow execution. References: [Flow Building Blocks]

Questions # 40:

Options:

Created

Active

Drafted

New

Open

Answer

B, D

Explanation

Once the administrator has activated the integration between B2C Commerce and Order Management, orders being placed by customers will be sent to Order Management if the order status is set to Active or New. These are the two order statuses that indicate that an orderhas been created or confirmed by a customer, and that it needs to be processed by Order Management. Verified References:https://help.salesforce.com/s/articleView?id=sf.order_management_order_api.htm &type=5

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