SAP Certified Associate - Implementation Consultant - SAP Service Cloud (C_C4H51_2405) Practice Test

Questions # 1:

Which elements can be used to restrict access to views? Note: There are 2correct answers to this question.

Options:

Business roles

Territories

Validation rules

Code list restrictions

Questions # 2:

Which settings can you control for the email channel setup? Note: There are 3correct answers to this question.

Options:

Ticket type

Channel direction

Notification type

Mashup service

Channel type

Questions # 3:

Which elements can be used to determine the reaction time in service level agreements? Note: There are 2correct answers to this question.

Options:

Sales contract

Maintenance plan

Custom fields

Priority

Questions # 4:

Which object can be used in workflow definition and assigned to organizational structures?

Options:

Employee

Business user

Business role

Job definition

Questions # 5:

Which of the following is possible when creating tickets in the Agent Desktop?

Options:

You can create knowledge articles.

You can manually select the SLA.

You can select multiple registered products in a single ticket.

You can manually assign a maintenance plan.

Questions # 6:

Which function should be enabled in the account master to block the release of external follow-up documents to SAP S/4HANA?

Options:

Delivery blocking

Prospect blocking

Sales support blocking

Credit limit check

Questions # 7:

Which of the following actions are needed to link incoming emails to a ticket? Note: There are 2correct answers to this question.

Options:

Activate the scoping item Function Locations

Activate the scoping item "Do you want to support email channels for corporate accounts?"

Maintain an email address

Activate the Messaging Service communication channel

Questions # 8:

Which fields are mandatory when you create a cloud data source? Note: There are 3correct answers to this question.

Options:

Data Source ID

Data Type

Name

Web Service URL

Usage

Questions # 9:

Which data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

Options:

External pricing

Products

Social media profiles

Accounts

Questions # 10:

You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?

Note: There are 2correct answers to this question.

Options:

The determination rules have been configured, but not activated.

SLAS are not configured in fine-tuning.

A workflow rule was not scheduled to trigger the determination.

SLAs are not activated in project scoping.

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