SAP Certified Associate - Implementation Consultant - SAP Service Cloud (C_C4H51_2405) Practice Test

Questions # 21:

Which of the following are benefits of ticket hierarchies in SAP Service Cloud? Note: There are 2correct answers to this question.

You can link multiple tickets to a customer hierarchy using the Grouping feature.

You can change the status of multiple sub-tickets from the main ticket.

Changing the customer in the main ticket updates the customers in the related sub-tickets.

Opening the main ticket allows you to see all the connected sub-tickets.

Questions # 22:

Which object can you use in a ticket template when you create a new maintenance plan? Note: There are 2correct answers to this question.

Organization

Service level

Ticket type

Maintenance plan

Service contract

Operating hours

Working calendar

Questions # 24:

What do you need to create accounts?

Note: There are 2correct answers to this question.

Access rights

Assignment to an organizational unit

User ID

Business role

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