Pass the SAVE International Value Methodology CVS Questions and answers with ExamsMirror

The correct answers are A, D, and E . A RACI matrix is a facilitation and stakeholder-management tool used to clarify how individuals or stakeholder groups participate in activities, tasks, deliverables, or decisions. In VM practice, this supports the facilitator’s responsibility to coordinate participation, communication, and accountability across the multidisciplinary study environment. The SAVE Study Guide emphasizes that VM is performed through a systematic process by a multidisciplinary team and that proper stakeholder participation is necessary to capture real needs versus wants and achieve maximum value. ( )

A RACI matrix identifies the level of stakeholder involvement in activities by assigning roles such as Responsible, Accountable, Consulted, and Informed. It also identifies stakeholders required to provide feedback, which aligns with the Consulted role. Cornell’s RACI definition describes Consulted parties as people whose opinions are sought and who provide knowledge or information before a decision is made. It also describes Informed parties as stakeholders kept updated on progress, process execution, and quality. ( it.cornell.edu ) Therefore, the matrix also helps identify what reasonable information should be provided to stakeholders. Threats and opportunities belong to risk or SWOT analysis, while weighted performance attributes belong to criteria weighting or evaluation methods.

References/topics: VM Facilitation; Stakeholder Engagement; Communication Planning; Team Roles and Responsibilities; RACI Matrix.

The correct answer is B. Open discussions with the group . In VM facilitation, silence from a subgroup is a participation barrier that must be addressed constructively, not punished or ignored. The facilitator’s responsibility is to maintain a productive team environment, encourage balanced participation, and protect the integrity of the Job Plan. SAVE-related VM guidance emphasizes that the team leader must have both Value Methodology training and team facilitation capability, including strong leadership and communication skills. ( UW Courses )

A silent subgroup may indicate disagreement, confusion, resistance, lack of psychological safety, or hidden technical concerns. Opening discussion allows the facilitator to surface the cause without embarrassing the participants. This may be done through neutral questions, direct invitation, small-group check-ins, or reframing the issue so the subgroup can contribute safely.

Option A is inappropriate because asking them to leave damages trust and reduces multidisciplinary input. Option C is incorrect because ignoring disengagement allows dysfunction to grow. Option D may help later, but engaging others first does not address the disengaged subgroup directly. The facilitator should first open communication with the silent group and reintegrate them into the VM process.

References/topics: VM Facilitation; Team Dynamics; Communication Skills; Participation Management; VM Study Team Leadership.

The correct answers are B, C, and D . Effective VM facilitation depends primarily on the facilitator’s ability to guide a multidisciplinary team through a structured process, not on personally solving the technical problem. SAVE’s VM Standard Reference defines VM as a systematic process used by a multidisciplinary team, led by a qualified VM facilitator , to improve value through function analysis. It also states that a VM study is facilitated by someone competent in VM techniques, ideally a CVS®.

Therefore, the facilitator must have belief in the group and its possibilities because VM relies on team intelligence, cross-functional input, creativity, and consensus-building. The facilitator must also have familiarity with facilitation concepts and methods , including managing participation, conflict, divergent thinking, convergence, and decision flow. Finally, the facilitator needs a practiced ability to plan appropriate group processes , because each VM phase requires the right method, timing, participation structure, and output control.

Option A is incorrect because disruptive behavior should be managed objectively, not treated as personal. Option E is not a core facilitation requirement; technical knowledge belongs mainly to subject-matter team members, while the facilitator protects the VM process.

References/topics: VM Facilitation and Team Dynamics; Facilitator Competence; Group Process Planning; Team Participation; VM Study Leadership.

The correct answer is A. Carpet $120,000 . This is an Evaluation Phase life-cycle cost comparison. SAVE’s VM Dictionary defines life-cycle cost as the sum of initial cost, recurrent annual cost, single expenditures, and disposal or salvage value over a specified period. It also defines recurrent annual cost as operation and maintenance cost occurring throughout each year of service life.

For carpet , the initial cost is:

1,000 square meters × $30 = $30,000

The monthly vacuum maintenance cost is:

$500 × 12 months × 10 years = $60,000

The annual shampoo cost is:

$3,000 × 10 years = $30,000

Therefore, carpet life-cycle cost is:

$30,000 + $60,000 + $30,000 = $120,000

Vinyl is not the better value option in the listed choices. Even though vinyl has a lower initial installed cost, its recurring strip-and-wax maintenance is significant. Over a 10-year comparison period, vinyl would be:

$10,000 + $48,000 + $120,000 = $178,000

That corresponds to option D, but it is higher than carpet’s $120,000. The CVS exam trap is focusing on lowest initial cost instead of total cost over the study period. In Value Methodology, value decisions require considering function, performance, and total resource commitment, not first cost alone.

References/topics: Evaluation Phase; Life-Cycle Cost; Initial Cost; Recurrent Annual Cost; Alternative Comparison.

VOC stands for Voice of the Customer . In Value Methodology, VOC is primarily associated with the Information Phase , where the VM team gathers, organizes, reviews, and transforms information before moving into Function Analysis. SAVE International’s Core Competencies specifically place “Voice of the customer” under Information Phase — Apply methods to transform information , tied to VM Guide Section 5.4.1 . ( )

The purpose of VOC is to capture what customers, users, owners, and stakeholders actually need, value, expect, and consider important. This is critical because VM does not define value only from the designer’s, supplier’s, or facilitator’s perspective. Instead, value must be interpreted through customer-required functions, performance expectations, quality needs, constraints, and acceptance criteria. Option C, “voice of the client,” is too narrow because the client may be only one stakeholder, while VOC reflects the broader customer/user value perspective. Options A and D are not recognized VM terms in this context.

References/topics: Information Phase; Voice of the Customer; Transforming Information; Customer Requirements; Value Determination.

A conditionally accepted VM proposal is not fully approved yet. It means the decision makers see value in the proposal, but acceptance depends on certain changes, clarifications, added data, or further review. Therefore, the facilitator should first identify the modifications required for acceptance . This creates a clear action path and prevents the proposal from being wrongly recorded as fully approved.

The facilitator should also ask decision makers for the timing of the final decision . In VM reporting and implementation follow-up, unresolved proposals must have ownership, required actions, and a decision schedule. Without a timing commitment, conditionally accepted proposals can remain open and lose implementation momentum.

Option B is incorrect because a conditionally accepted proposal is not the same as an accepted proposal. Listing it as accepted would misrepresent the decision status. Option D is weaker because the facilitator should not merely list deficiencies; the correct VM approach is to convert concerns into specific required modifications and next steps.

References/topics: Presentation Phase; Decision Documentation; Proposal Disposition; Implementation Planning; VM Facilitator Responsibilities.

The correct inputs are VM study subject information , List of participants , and VM proposals . The Presentation Phase is designed to communicate the VM study results to decision-makers and stakeholders so they can understand, challenge, and act on the team’s recommendations. SAVE’s VM Standard describes this phase as the point where the VM study team presents its recommendations to the decision-making body and seeks approval or direction for further information. ( UW Courses )

VM proposals are essential inputs because they are the developed recommendations carried forward from the Development Phase. VM study subject information is also required because the audience must understand the baseline condition, scope, objectives, cost, schedule, risk, and performance context before judging the proposals. List of participants is an input because the presentation must be planned around the correct stakeholders, decision-makers, technical reviewers, sponsor, facilitator, and team members.

Disposition decision is not an input; it is a decision outcome related to acceptance, rejection, or further action on proposals. The written VM study report is also not the best input here because the Presentation Phase develops or finalizes the report to document alternatives, supporting data, and the accepted implementation direction. ( UW Courses )

References/topics: Presentation Phase; VM Proposals; VM Study Subject Information; Participant List; VM Study Report.

The correct strategies are A and C because the Presentation Phase is intended to communicate value alternatives clearly enough for management and stakeholders to make informed implementation decisions. The SAVE Study Guide identifies the Presentation Phase purpose as presenting value alternatives to management, stakeholders, and decision makers, with the fundamental question focused on helping them make more informed decisions that fit strategic plans. ( ) Therefore, a concise summary of key points is essential because it reinforces the major recommendations, benefits, risks, and implementation direction without forcing decision makers to search through excessive detail.

Visuals such as charts and graphs are also appropriate because presentation products commonly include cost-versus-worth comparisons, present-worth analysis, risk analysis, and advantages-versus-disadvantages information. ( ) These items are best communicated visually when the objective is executive understanding and decision readiness. The formal VM Standard also states that the Presentation Phase involves an oral presentation followed by a written report, with the team obtaining approval or direction for additional information. ( courses.washington.edu ) A complex presentation format would reduce clarity, and detailed technical specifications belong mainly in the Development Phase technical data package, not as the primary means of enhancing the presentation.

References/topics: Presentation Phase; Value Alternatives; Management Decision Support; Oral Presentation; Formal Report.

The correct answer is A. Intuitive Creativity Method . In the CVS® Value Methodology framework, the Creativity Phase is designed to generate a large quantity of ideas for performing the functions selected during Function Analysis. The SAVE VM Standard describes the Creative Phase as an effort to develop many ideas for “performing each function selected for study,” with judgment suspended and free idea flow encouraged.

The intuitive creativity method is based on considering the overall problem and allowing ideas to emerge freely through association, imagination, and non-linear thinking. The VM Guide states that intuitive creativity methods are based on the “overall problem” and that brainstorming by function is a prime example. This matches the question exactly.

Option C, Discursive Creativity Method , is incorrect because it follows a deliberate, structured, step-by-step procedure by breaking the problem into sub-problems. Option D, Empirical Creativity Method , is more experimental or data-driven. Option B is not the standard classification used here.

References/topics: Creativity Phase; Creativity Techniques; Intuitive Creativity Methods; Brainstorming by Function; Creating by Function

The correct answer is D. Describe the project . During the Information Phase, the VM team must gain a shared and factual understanding of the project before performing function analysis or generating alternatives. The designer’s role is to explain the current design, project background, design intent, major assumptions, technical criteria, constraints, drawings, specifications, cost basis, and reasons behind key design decisions. This helps the VM team understand what has been proposed, why it has been proposed, and what limits or requirements must be respected during the study.

Option A is not the best answer because defining expectations is usually led by the sponsor, owner, or VM facilitator during planning and study setup. Option B belongs primarily to the Preparation Phase, where the study scope, participants, agenda, and logistics are established. Option C is incorrect because identifying functions is the responsibility of the VM team during the Function Analysis Phase, not the designer’s primary role in the Information Phase.

The designer provides the technical baseline; the VM team then analyzes that baseline objectively. Without a clear project description, later phases may address the wrong problem or challenge valid requirements incorrectly.

References/topics: Information Phase; Designer Role; Project Background; Design Intent; VM Job Plan.