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CIS-Service Management
CIS-ITSM
Certified Implementation Specialist - IT Service Management Questions and Answers

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Viewing page 6 out of 6 pages

Viewing questions 51-60 out of questions

Questions # 51:

Incidents are stored in what table?

Options:

Incident [task_incident]

Incident [incident]

Incident [sn_incident]

Incident [sn_task_incident]

Answer

Questions # 52:

Incidents are stored in what table?

Options:

Incident [task_incident]

Incident [incident]

Incident [sn_incident]

Incident [sn_task_incident]

Answer

Questions # 53:

What baseline Change Flows support the baseline Normal Change model?

Options:

Change - Normal - Assess- Change - Normal -Authorize- Change- Normal-Close. Change - Implementation tasks

Change - Normal - New, Change - Normal -Assess, Change - Normal - Implement Change - Implementation tasks

Change-Normal-Assess, Change-Normal-Authorize, Change- Normal - Implement Change - Implementation tasks

Change - Normal - New Change - Normal - Review, Change - Normal - Close. Change - implementation tasks

Answer

Questions # 54:

Which service types can be managed through the scope of Service Portfolio Management?

Choose 2 answers

Options:

Business service

Application service

Mobile service

Technical service

Answer

A, B

Explanation

ServiceNow Service Portfolio Management primarily manages Business Services and Application Services. A Business Service refers to services that support business processes or provide value to the customer, while Application Services are services provided by software applications. These services are tracked and managed to ensure they align with organizational objectives. Mobile Service and Technical Service are more specialized or less commonly grouped within the Service Portfolio scope.

Refer to Service Portfolio Management for further understanding.

Questions # 55:

Where do you enable the Search as feature for an incident?

Options:

Incident Properties application

Related Search Results table configuration

Incident form design

incident.deflection system property

Answer

Explanation

https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/contextual-search/task/t_DefineContextualSearchForForm.html

Questions # 56:

Your customer is using the baseline Create Incident Catalog Item and would like to add a few additional input fields. How should you update the catalog item?

Options:

Edit in Catalog Builder

Edit in Item Designer

Edit in Catalog Item Designer

Edit in Form Designer

Answer

Explanation

https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/service-catalog-management/concept/catalog-builder.html

Questions # 57:

When defining SLAs for the service catalog at what level is the SLA typically defined?

Options:

Catalog Task

Requested Item

Request

Service Catalog

Answer

Questions # 58:

A new problem manager wants a high level view of the activities in problem management.

What module do you recommend?

Options:

Problem > Dashboard

Problem > Overview

Problem > Process Health Dashboard

Problem > Homepage

ITIL Manager > Homepage

Answer

Questions # 59:

How are Features related to Products and Releases?

Options:

Products have associated features, which are organized into releases

Products use features to define release types

Features are included in releases, not associated with products

Emergency releases can include products and features

Answer

Questions # 60:

What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?

Options:

USM Assignment Lookup Rule

Automatic Assignment for ITSM

Populate Assignment Group based on Cl/SO

Auto-populate ITSM Assignment Groups

Answer

Explanation

A change task is a piece of work related to the change request. For example, there can be tasks to plan the change, implement the change, and test, and review the work.

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