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CIS-Software Asset Management
CIS-SAM
Certified Implementation Specialist - Software Asset Management Professional Exam Questions and Answers

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Questions # 21:

Which of the following are valid Remediation Options on the License Workbench after reconciliation has been run? (Choose five.)

Options:

Create Entitlements

Remove Metric Attributes

Purchase Rights

Remove Unallocated Installs

Remove Unlicensed Installs

Create Allocations

Remove Allocation

Answer

A, B, D, E, F

Questions # 22:

When reconciliation is run, a list of product results displays the compliance status of software versions and editions with respect to discovery and entitlements.

Options:

True

False

Answer

Explanation

When reconciliation is run, a list of reconciliation results is created that shows the compliance status of software products with respect to discovery and entitlements. Users with the sam_user role can view reconciliation results.

[Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/software-asset- management2/concept/c_SAMReconciliationSAMF.html, ]

Questions # 23:

When a Software Installation record is created, ServiceNow attempts to match the installation to a:

Options:

Software Entitlement

Software Model

Software Discovery Model

Application Model

Answer

Questions # 24:

Which catalog provides a listing of goods offered or available by a third party?

Options:

Service Catalog

Model Catalog

Item Catalog

Vendor Catalog

Product Catalog

Answer

Questions # 25:

What list can include manual creation, remediation options, and reclamation rules?

Options:

Software Models Results

Blacklisted Installations

Removal Candidates

Software Usage

Answer

Explanation

[Reference: https://docs.servicenow.com/bundle/orlando-software-asset-management/page/product/software- asset-management2/task/t_ViewSWModelResults.html, ]

Questions # 26:

The license metric attributes related list contains metric values set in software entitlements, and is used for reconciliation (metric group, license metric, and software model combination).

Options:

True

False

Answer

Explanation

[Reference: https://docs.servicenow.com/bundle/orlando-software-asset-management/page/product/software- asset-management2/concept/c_SAMLicenseMetrics.html, ]

Questions # 27:

A user is notified their software install has been flagged for reclamation. The user declines approval.

What is the next step in the workflow?

Options:

Nothing happens.

The user’s manager must approve or decline the reclamation.

The reclamation candidate is removed from the candidate list.

The software is reclaimed since it was not in use.

Answer

Explanation

[Reference: https://docs.servicenow.com/bundle/orlando-software-asset-management/page/product/software- asset-management2/concept/c_SAMOptimization.html, , ]

Questions # 28:

Which SAM role must be a trained ServiceNow administrator?

Options:

sam_admin

sam_developer

discover_admin

entitlement_manager

model_manager

Answer

Questions # 29:

ServiceNow Discovery identifies the software running on an IP-enabled device during which of its phases?

Options:

Classification

Identification

Port Scan

Exploration

Communication

Answer

Questions # 30:

Which of the following are NOT tabs available on the License Workbench? (Choose three.)

Options:

Publisher License Metrics

All Publishers

Publishers Out of Compliance

Publisher Software Models

Publisher Compliance

Pinned Publishers

Answer

A, D, E

Explanation

[Reference: https://docs.servicenow.com/bundle/orlando-software-asset-management/page/product/software- asset-management2/concept/sam-license-workbench.html, ]

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