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Viewing questions 31-40 out of questions
Questions # 31:

A small organization recently hired a new CEO with a strong marketing background. The CEO establishes a new sales approach focused on expanding business opportunities through the creation of new products, which will be marketed and sold by the sales force. The CEO believes her effectiveness is impaired by having too many direct reports. The CEO meets with the CFO and HR director. They decide to reduce the CEO's number of direct reports to those most relevant to the CEO's vision for the organization. The remaining employees are reassigned to the CFO who already oversees a team of three. This change allows the CEO to more effectively focus on the vision HR releases a memo informing employees of the change in reporting structure.

The CFO proposes a plan to improve process efficiency within the organization and asks the HR director to implement it. Some employees dislike the plan and refuse to follow it. What should the HR director do?

Options:

A.

Hold a meeting with employees and listen to their concerns about the plan.

B.

Invite the CFO to reinforce the need for employees to follow the plan.

C.

Focus on telling the employees about the benefits of implementing the plan.

D.

Conduct interviews with the employees who are refusing to follow the plan.

Questions # 32:

An HR business partner (HRBP) in a large organization has recently been dealing with various issues with the chief human resource officer (CHRO). The HRBP reports to the CHRO. The CHRO does not consistently and clearly communicate information regarding business and strategic issues to the HRBP. The lack of communication has been presenting problems, as the HRBP's internal clients look to the HRBP for information and guidance on all HR topics and initiatives. As a result, the HRBP is often uninformed and unable to assist the clients. The lack of communication and transparency by the CHRO has been negatively impacting the HRBP and the HRBP's clients. The HRBP spends a lot of time trying to get information and often is unprepared to address client issues. In some cases, clients have received HR-related information ahead of the HRBP. Unfortunately, the CHRO has operated in this manner for years, with HR employees often feeling isolated from information and not feeling like they are part of a coherent unit. Despite this, the CHRO has expressed to the HRBP a belief that they have a very effective working relationship with one another.

The HRBP recognizes that internal clients are frustrated by the HRBP's inability to assist with issues. The HRBP is concerned internal clients are losing trust in the HR function. What should the HRBP do to address this, given that the HRBP is still trying to address the CHRO’s poor communication?

Options:

A.

Send each client an email accepting full responsibility for the problems and promising to improve.

B.

Meet with each client individually to discuss what each client would like the HRBP to do to improve.

C.

Ask the CHRO to meet with each client to explain the reason for the frequent miscommunication.

D.

Conduct a survey of internal clients to measure the level of trust in the HR function.

Questions # 33:

At a regional power company, managers are in charge of assigning training and development opportunities to their employees. These opportunities are sponsored by the company, and employees are entitled to their regular pay while attending training and development sessions. Recently, there has been a growing number of complaints that managers were engaging in favoritism by only assigning these training and development opportunities to their favorite employees. Favoritism violates company policy, which states that all employees must be given equal opportunities. The HR director aims to address this issue.

Senior leaders at the company express a desire to eliminate training and development opportunities because they have become too costly for the company. What should the HR director do?

Options:

A.

Conduct a cost-benefit analysis on providing training and development opportunities to employees.

B.

Analyze industry trends on the relationship between business performance and training and development opportunities.

C.

Survey employees on their perceived effectiveness of training and development in improving their performance.

D.

Implement blended training approaches to decrease training costs.

Questions # 34:

The president of a large company is planning to retire soon. The president has been with the company for 40 years, the longest tenure of any employee in the company, and has been president for the last 10 years. In addition to replacing its top leader, the company is also in the midst of conducting strategic planning for the next three years. The HR director has been placed in charge of overseeing the selection and transition process for the new president and has organized a search committee consisting of external board members. The search committee has identified three internal candidates for the position and must move forward with the process of selecting one to be president.

The candidates for the position are all engineers with limited experience in business management. What is the best indicator that the candidates will be able to succeed in the position despite a lack of business background?

Options:

A.

Consistently high ratings by colleagues on interpersonal skills

B.

Commitment to pursue an executive master's of business administration soon after assuming the position

C.

Demonstrated success in making sound business decisions in recent positions

D.

Scoring highly on a competency-based managerial assessment of business skills

Questions # 35:

A rapidly growing technology start-up company with 200 employees forms a new team to handle recruitment for the company that is independent of the HR team. The recruitment team does not have any specific guidelines for hiring. The HR director wants to establish guidelines to prevent the theft of intellectual property and insists that the recruitment team begin conducting background checks to verify applicants' criminal histones. The recruitment director feels that background checks create unnecessary delays and that the multiple interviews used to make selection decisions serve the same purpose as a background check.

Despite the HR director’s insistence, the recruitment director continues to hire without conducting background checks. Which is the best action for the HR director to take to ensure that background checks are conducted?

Options:

A.

Ask a senior leader to mediate the disagreement and have the power to make the final decision.

B.

Meet with the recruitment director to discuss concerns and jointly develop ideas on how to find a compromise.

C.

Ask the recruiting director to conduct background checks on a trial basis to determine how disruptive they are to the process.

D.

Tell the recruitment director that HR will not process new hires unless that candidate has had a background check.

Questions # 36:

An HR director is hired to address the executive team's concerns about negative workplace culture and its impact on financial performance. During an initial investigation the HR director discovers that the two division directors often fail to communicate with each other and their employees. Each division maintains separate workplace policies, and the workspaces for the divisions are spread out across multiple floors. For employee management, the director of the client services division is assisted by a small HR team. The director of operations does not work with the HR team and instead uses company funds to seek employee management advice from an executive coach, who has no official coaching training. The HR director suspects facilitating change at the company will be challenging because engagement data indicates many employees distrust the company’s leadership and HR.

Which action should the HR director take to improve the flow of information throughout the company?

Options:

A.

Ask the division directors to align the workplace policies across their divisions.

B.

Increase the company's social media presence by promoting employee participation.

C.

Develop a quarterly newsletter to share information about major company updates.

D.

Share information across multiple technology platforms to increase the likelihood that employees read the updates

Questions # 37:

Which is a fundamental characteristic of knowledge management in a learning organization?

Options:

A.

Intergroup development

B.

Centralized training function

C.

Continuous sharing of new information

D Frequent employee surveys

Questions # 38:

A regional government office runs a media broadcasting station that is funded almost entirely by individual and corporate donations. An eight-person team is in charge of planning and coordinating the receipt of gifts including entertaining guests with the CEO and asking philanthropists for large contributions. The manager of the team is results-driven and has consistently led the team to achieve challenging goals for five years. The manager recently moved further away from the office to afford higher quality education. The manager sends an urgent email to the HR director indicating an immediate need to work remotely three days per week. The manager also wants to avoid commuting traffic and come into the office after 11 am. The office has a flexible schedule policy but it has not been reviewed in some time.

The office is composed of salaried employees who manage production and operations and hourly shift-work employees who carry out facility maintenance and food service. What should the HR director do to ensure policy revisions are fair for all employees?

Options:

A.

Allow all office employees to utilize the telework option after receiving approval from their supervisors.

B.

Conduct an analysis to determine how the policy revision will affect both salaried and hourly staff members.

C.

Ask the CEO to identify the amount of telework that is likely to be approved for different positions.

D.

Review the current policy for telework options for salaried and hourly staff members.

Questions # 39:

Which tool is best suited to present comprehensive hiring trends to management?

Options:

A.

Written reports

B.

Side show presentation

C.

Meetings

D.

Dashboard

Questions # 40:

A start-up company specializing in technology is acquired by a larger international organization located in a foreign country. Following the acquisition, a manager from the international company schedules a virtual social hour so employees on the manager's team can bond outside of work hours. During the virtual social hour, employees from the start-up experience difficulties understanding the international employees due to language barriers. An employee from the start-up writes an inappropriate comment making fun of how the international employees speak intending to send it to a co-worker but accidentally sends the message to the whole team. The manager reports the employee's behavior to an HR specialist, who documents the incident. A few weeks later the HR specialist receives an email from the employee who sent the message indicating that the employee's manager is acting hostile toward the employee, and the employee's manager mentioned that the international company should never have acquired the start-up.

How should the HR specialist address the manager's hostile behavior toward the employee?

Options:

A.

Request the employee provide specific documentation of the manager's hostile behaviors.

B.

Explain to the employee that the manager's behavior is likely in response to the employee's inappropriate message.

C.

Advise offering the employee the opportunity to transfer to a different team.

D.

Suggest that the manager meet with the employee to address any perceived hostile behavior

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