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WGU Organizational Behaviors and Leadership (IBC1) Questions and Answers

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Viewing questions 11-20 out of questions

Questions # 11:

A company is changing their work organization from employees working individually to the use of teams.

What will likely help the company develop team effectiveness?

Select one.

Options:

Avoiding social loafing by making sure all accountability is joint accountability.

Ensuring there is zero conflict among team members

Utilizing both individual rewards and team rewards

Quickly developing team efficacy by assigning only complex and difficult tasks from the beginning

Answer

Explanation

To develop team effectiveness, it is important to balance individual and team rewards. This approach ensures that individual contributions are recognized and rewarded, while also encouraging collaboration and collective effort towards team goals. This dual focus helps maintain motivation at both the individual and team levels, promoting overall team effectiveness.

[Reference: Robbins, S.P., Judge, T.A., & Vohra, N. (2017). "Organizational Behavior" (16th ed.). Pearson. Chapter on Motivation and Rewards, which discusses the impact of reward systems on team effectiveness., , ]

Questions # 12:

Which option defines organizational culture?

Select one.

Options:

Individuals with feelings that are clearly distinguished from the culture of the organization

Perceptions that are characterized in words or feelings but not understood or accepted by the organization

A system of shared meanings held by members that distinguishes the organization from other organizations

A biological entity that shows clear relationships to an organization or group of organizations

Answer

Explanation

Organizational culture is defined as a system of shared meanings held by members that distinguishes the organization from other organizations. This includes values, beliefs, rituals, symbols, and behaviors that are common within an organization. A strong organizational culture can influence employee behavior, enhance job satisfaction, and improve overall organizational performance.

References:

Schein, E. H. (2010). Organizational Culture and Leadership (4th ed.). Jossey-Bass.

Hatch, M. J. (2018). Organization Theory: Modern, Symbolic, and Postmodern Perspectives (4th ed.). Oxford University Press.

Questions # 13:

A person is broadminded, courageous, and forgiving.

Which type of values are these?

Choose 1 answer

Options:

Terminal values

Transitory values

Determinate values

Instrumental values

Answer

Explanation

[Reference: Rokeach, M. (1973). The Nature of Human Values. Free Press., ]

Questions # 14:

Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions.

Which suggested action can the company take to increase group cohesiveness?

Select one.

Options:

Physically isolate the group

Make the group larger

Decrease the difficulty of becoming a group member

Establish more rigid roles for group members

Answer

Explanation

Increasing group cohesiveness can be achieved by physically isolating the group, which encourages members to interact more frequently and develop stronger bonds. This isolation can help the group focus on their common goals and work together more effectively. Other options, such as making the group larger or decreasing the difficulty of becoming a group member, would likely decrease cohesiveness. Establishing more rigid roles might also hinder the flexibility needed for effective teamwork. Reference: Robbins, S.P. & Judge, T.A. (2019). Organizational Behavior, 18th Edition. Pearson.

Questions # 15:

Which dimension of the Fiedler contingency model is associated with the degrees of influence a leader has over variables such as hiring, firing, discipline, promotions, and salary increases?

Options:

Task structure

Leader-member exchange

Position power

Leader-member relations

Answer

Explanation

[Reference: Fiedler, F. E. (1967). A Theory of Leadership Effectiveness. McGraw-Hill., ]

Questions # 16:

Manager A supervises 10 district units with 100 employees and receives $100,000 in compensation.

Manager B supervises 5 district units with 50 employees and also receives $100,000 in

compensation. Manager A is upset by this relationship and is looking for a new job.

Which theory explains A's motivation to look for a new job?

Choose 1 answer

Options:

Equity theory

Inequity theory

Perception theory

Perceptual fairness theory

Answer

Explanation

[Reference: Adams, J. S. (1965). Inequity in Social Exchange. Advances in Experimental Social Psychology., ]

Questions # 17:

What are primary factors that differentiate virtual

teams from face-to-face teams?

Choose 1 answer

Options:

Reduce paraverbal cues and create more frequent social context

Reduce telecommunications costs and increase paraverbal cues

Improve employee satisfaction and create more frequent social context

Overcome time and space constraints and create limited social context

Answer

Explanation

[Reference: Gibson, C. B., & Cohen, S. G. (2003). Virtual Teams That Work: Creating Conditions for Virtual Team Effectiveness. Jossey-Bass., ]

Questions # 18:

What is a strength of group decision making?

Choose 1 answer

Options:

Power of groupthink

Increased diversity of views

Conformity pressures in groups

Reduced time for making decisions

Answer

Explanation

[Reference: Robbins, S. P., & Judge, T. A. (2019). Organizational Behavior. Pearson., ]

Questions # 19:

To resolve a conflict between the department staff and the janitorial staff, the department head

informs the department staff of a new policy prohibiting the eating of food at the desk.

Which type of conflict resolution technique does this represent?

Choose 1 answer

Options:

Problem solving

Authoritative command

Altering the human variable

Altering the structural variables

Answer

Explanation

Authoritative command involves the use of formal authority to resolve conflicts. In this case, the department head implements a new policy to eliminate the conflict by prohibiting eating at desks. This approach uses direct authority to change behavior and resolve the issue.

References:

Robbins, S. P., & Judge, T. A. (2018). Organizational Behavior. Pearson.

Thomas, K. W. (1992). Conflict and conflict management: Reflections and update. Journal of Organizational Behavior, 13(3), 265-274.

Questions # 20:

Which theory of motivation focuses on 5 levels of needs, and further separates those needs by

lower-order needs and higher-order needs?

Choose 1 answer