Strategic Communication in Total Rewards (T4) Practice Test

Questions # 1:

Which of the following is an example of mandatory indirect pay?

Options:

major health benefits such as medical coverage

registered retirement savings plans (RRSPs) benefits

employee services

workers' compensation benefits

Questions # 2:

Company XYZ will be experiencing layoffs over the next several months. Which of the following is a best course for communicating this negative change?

Options:

Inform management-level employees, but wait to inform others until absolutely necessary.

Provide employees with a clear picture of the situation that the organization is facing.

Create multiple messages for different employees

Communicate the negative change using humor.

Questions # 3:

What is considered a soft measure of communication effectiveness?

Options:

Employee awareness, understanding or satisfaction

The amount of money spent on the communication campaign

Data on productivity and turnover

Questions # 4:

A particular company wants to make sure employees feel they are appreciated, while at the same time ensuring key employees have a sense of loyalty towards the company. Which of the following systems does this company most likely use?

Options:

benefits

performance pay

indirect pay

base pay

Questions # 5:

What is a consideration when using more than one presenter to communicate a message in a face-to-face channel?

Options:

Messages are best communicated by a single presenter

The last people to receive the message will get a shorter, less detailed message.

Audiences will react more favorably to presenters with louder voices

The message communicated is likely to vary, even if scripted.

Questions # 6:

What best describes a potential barrier to effective communication?

Options:

Selective listening

Feedback

Multiple channels

Job titles

Questions # 7:

Which of the following refers to job evaluation?

Options:

determining how well a job is performed

surveying the market

ranking all jobs according to their value to the firm

establishing the skill level of each employee

Questions # 8:

Which statement best reflects one purpose of communication from an employee perspective?

Options:

Satisfies legal requirements

Simplifies administration of benefits and work-life programs

Makes detailed information regarding all HR programs available at the time of hire and also annually

Provides necessary education to support educated, informed decisions

Questions # 9:

As an employer, you believe it is always a good idea to pay people for their contributions to organizational results. Which of the following plans would likely be the key component of the compensation plan?

Options:

indirect pay

base pay

pay for knowledge

performance pay

Questions # 10:

Which of the following steps is NOT considered part of formulating the compensation strategy?

Options:

determining actual dollar values for jobs and individual employees

determining the total level of compensation to provide

determining how each of the mix choices should be structured

determining the mix of compensation components

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