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Questions # 11:

Which organizational capability must be included when assessing a training program using a systems approach?

Options:

A.

Role competencies

B.

Organization design

C.

Culture dynamics

D.

Stakeholder objectives

Questions # 12:

A talent development professional is planning a company-wide volunteer day event. One of the risk factors identified is the possibility that too few volunteers will participate. What are the two primary considerations in evaluating this risk?

Options:

A.

Who can help mitigate the risk and will they accept full responsibility?

B.

Is it reasonable to accept this particular risk, and if so, how can it be prevented?

C.

Can the risk be prevented, and what should be done if it occurs anyway?

D.

How likely it is that this particular risk will occur and what is the impact if it does occur?

Questions # 13:

A talent development (TD) professional has been tasked with creating a knowledge management system for a small company. The TD professional has begun the process of collecting organizational knowledge and has compiled paper manuals, standard operating procedures, process charts, and other archived materials. How can the TD professional most effectively access the collective knowledge of the company's leaders?

Options:

A.

Perform interviews with direct reports of the leaders

B.

Review the personnel files and resumes of the leaders

C.

Conduct video and audio interviews with the leaders

D.

Read published works by the leaders

Questions # 14:

Which evaluation technique should an organization use to analyze and improve error rates and defects?

Options:

A.

Six Sigma

B.

Benchmarking

C.

Flowchart diagram

D.

Return on investment (ROI)

Questions # 15:

Who is responsible for learning in the inclusive leadership theory?

Options:

A.

Employees and managers

B.

Organization and employees

C.

Human resources leadership and employees

D.

Organization and managers

Questions # 16:

A talent development (TD) professional is asked to offer training to entry-level employees on a new online software that will change many processes in their work. Which is the best way for the TD professional to prepare a learner-centered course?

Options:

A.

Research how the new online software works, collect screenshots for job aids that will be distributed during the training, and outline the training in a logical order based on the steps of the new process to match the job aids

B.

Collect information on the employees' current job functions and how the software will change their work, understand employees' fears about the new software, and research how the new software will benefit them

C.

Research how the new processes will flow, outline the training in sequential order based on the processes, and verify with subject matter experts that the content is correct

D.

Collect information on what the organization expects from employees, research commonly used terms, and understand potential barriers to learning

Questions # 17:

A talent development (TD) department wants to strengthen its partnership in decision-making with senior leaders. Which action would be best for the TD department to take?

Options:

A.

Build a business strategy

B.

Ask to attend senior strategy sessions

C.

Implement a governance board

D.

Ask senior leaders which programs to retain

Questions # 18:

A talent development (TD) professional has gained upper management's support to introduce individual development plans (IDPs) as a tool for employee development. Which first steps should the TD professional take to launch a successful IDP program?

Options:

A.

First link the IDP framework to the organization's mission statement; second collect and share data to show executives the impact of IDPs on employee skills development and attrition

B.

First, create an IDP framework that links to the organization's business strategy; second, support and educate managers on their role as they initiate the process with their direct reports

C.

First, create a company-wide communications plan to promote the program launch; second, educate employees on goal-setting best practices as they complete their IDPs

D.

First, create an IDP framework and formal check-in timeline; second require managers to submit IDP progress reports on a quarterly basis or risk having their network access blocked

Questions # 19:

Which is the best step to take first when developing leadership competencies?

Options:

A.

Develop criteria to rate leaders at all levels in the organization

B.

Research key leadership skills of similar organizations

C.

Determine what leadership abilities the organization needs

D.

Determine development needs of existing leaders in the organization

Questions # 20:

A talent development (TD) professional has been asked to evaluate the capability of an organization's employees to move into positions of greater responsibility when required. The deliverable will be a report on the skill sets for succession in the organization. What would be the most effective approach for the TD professional to take?

Options:

A.

Research and recommend an assessment process such as a 360-degree assessment or a psychometric assessment; review data contained in the performancemanagement system, including past performance reviews

B.

Hold focus groups with employees interested in leadership positions to identify potential leaders; meet with senior leaders individually to discuss who they feel could take on greater responsibility within the organization

C.

Review company training records for past training attendance in leadership sessions; review project committees and leadership roles taken in the committees

D.

Send a survey asking about future leadership potential and interest from employees; follow up with a group discussion for those expressing interest in a leadership position

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