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Viewing questions 21-30 out of questions

Questions # 21:

Which action by a talent development professional would be most useful in helping a company support employee development when there is a wide range in ages in the workplace?

Options:

Review career paths and develop strategies to improve the needed skill sets among all employees

Review course offerings and ensure there are plenty of instructor-led training classes to meet the requirements of the older workers

Review job titles and descriptions and rewrite them to fit the different age ranges within the workforce

Review employee benefits and perks to attract the age range preferred by the organization

Questions # 22:

Which is a learning activity guided by constructivist learning theory?

Options:

Listening to a podcast

Role-play exercise

Lecture

Physically active learning exercise

Questions # 23:

Which is the best rationale for using text messaging in a business environment?

Options:

It enables people to communicate in real time while engaged in something else, such as attending a presentation or group meeting

It is private and is a good choice to communicate sensitive information through a channel that cannot be subjected to legal review

It allows the sender to convey emotion with emojis and is a good choice to create a more personal connection with the recipient

It implies urgency in situations where the sender faces tight deadlines or needs an immediate answer

Questions # 24:

An organization with high turnover had attempted to reduce turnover by increasing wages and paid time off. A year later, the turnover rate had not changed. Which is the best approach for solving the issue?

Options:

Complexity theory

Systems thinking

Organizational change theory

Six Sigma

Questions # 25:

A manager is trying to identify the root cause of a departmental problem by interviewing employees. In which situation is the manager employing the Socratic method of questioning?

Options:

Repeatedly asking why the problem is happening until employees feel that they have analyzed the problem thoroughly

Claiming ignorance of the problem and asking questions that elicit employees' fullest knowledge of the topic

Asking questions that require more than a one-word answer and encouraging others to draw on their own experiences

Sharing expertise about the problem, and asking direct questions that help check for understanding of the problem and test for consensus

Questions # 26:

What is the most important reason for determining an anticipated headcount of training team employees before presenting a training budget?

Options:

Training headcount must be justified and approved

There must be adequate time to recruit new resources

The training work plan must be correlated to the headcount

Labor is typically the largest training department cost

Questions # 27:

A talent development professional and an external training vendor have agreed to a percentage of the overall cost as profit. What is this called?

Options:

Cost plus fixed price

Firm fixed price

Performance-based fee

Cost plus incentive fee

Questions # 28:

An employee meets with a manager and indicates an interest in moving into a different department to prepare for a higher-level position. Currently, no openings are available. Which is the most effective solution for the manager to recommend?

Options:

Seek a coach

Create a training plan

Meet with a career counselor

Enter into a mentoring relationship

Questions # 29:

A hacker was successful in accessing a financial services company's database of customer information after an employee clicked on a phishing email link. The company's chief executive officer (CEO) created a project team to address the security breach. As a member of the project team, a talent development (TD) professional is asked to evaluate the current security training for effectiveness. Since this is an urgent issue, the project team has been given 30 days to present recommendations.

Step 2

The data obtained indicates that the current training focuses on defining phishing and does not provide examples or information on how to recognize it and what actions to take.

What should the TD professional do to develop this solution?

Step 3

The project team decides that test phishing emails should be created to train employees about phishing and to collect more data on the issue.

Options:

Contract with a vendor for phishing emails.

Develop follow-up training for employees who click on the phishing emails.

Determine skills needed for the email design team.

Perform a needs analysis.

Establish learning objectives.

Questions # 30:

A talent development professional is developing a training course for line staff who have been promoted to a manager position for the first time. Why should relationship building be a critical component of the training course?

Options:

Management is a social construct and built on a foundation of informal relationships

Strong relationships among team members provide the best return on investment (ROI) for the department

A sense of shared ownership and effective inclusion create the foundation of a strong team

Support from key stakeholders cannot be obtained without establishing strong relationships first

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