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Viewing page 2 out of 3 pages
Viewing questions 11-20 out of questions
Questions # 11:

Considering the message flow to an Avaya Aura® Contract Centre (AACC) Agent Desktop, which protocol is used to communicate between AACC, CCT, and the Agent Desktop PC?

Options:

A.

CSTA

B.

TSAPI

C.

SIP

D.

WCF

Questions # 12:

Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?

Options:

A.

when the customer issue is not service affecting

B.

when the Business Partner/Avaya Tier 2 have isolated issue and found a resolution

C.

when the issue for the customer is intermittent

D.

when the issue is a common one resolved through an upgrade

Questions # 13:

A customer called in stating that none of their users can IM or see each other’s Presence. After

troubleshooting you discover that default gateway of the Avaya Breeze ™ SM100 has the wrong IP Address in the configuration.

Where would you go to correct this problem?

Options:

A.

Use SSH to Avaya Breeze ™, and run SMnetSetup.

B.

Use SSH to Avaya Breeze ™, and use theroutecommand to correct the routing table.

C.

Use Avaya Aura® System Manager web GUI to update the SIP Entity screen.

D.

Use Avaya Aura® System Manager web GUI to access the Engagement Development Platform < Server Administration, and edit the Server Instance.

Questions # 14:

Question # 14

Refer to the exhibit.

Avaya Tier 3 support receives a case escalated by Tier 2 where the customer cannot receive incoming calls, but can make calls out successfully. The trace shows that the incoming calls arrive at the Avaya Session Border Controller for Enterprise (SBCE) but fail to get routed into the customer enterprise network.

Based on this information, what is and is not working?

Options:

A.

The local area network, Avaya Aura® Communication Manager, and Avaya Aura® Session Manager are working. SBCE is partially working, but routing may be incorrect.

B.

The local area network, Avaya Aura® Communication Manager, and Avaya Aura® Session Manager are working. The public network is not working.

C.

The local area network, Avaya Aura® Communication Manager, and Avaya Aura® Session Manager are working. SBCE is not working.

D.

The local area network and Avaya Aura® Session Manager are working. Avaya Aura® Communication

Manager is not working.

Questions # 15:

To validate the initial system status of Avaya Breeze ™ with the WebRTC Snap-in, which three components should be checked? (Choose three.)

Options:

A.

Configured certificates

B.

Licensing mode

C.

Cluster Status

D.

Installation status

E.

WebRTC Service within Service Management > Services

Questions # 16:

Which types of certificates can be verified from the Avaya Aura® Application Enablement Services (AES) web console?

Options:

A.

common a default Avaya SIP certificates

B.

only Avaya server certificates

C.

common and default Avaya server certificates

D.

default certificates and Avaya server certificates

Questions # 17:

Which statement about Network Routing Policies in Avaya Aura® Session Manager (SM) is true?

Options:

A.

A dial pattern and routing policy are necessary in SM to call from an H323 device to a Basic/Native SIP

device (without an Avaya Aura® Communication Manager profile).

B.

A dial pattern and routing policy are necessary in SM to call from a Basic/Native SIP device (without a CM profile) to an H323 device on Avaya Aura® Communication Manager (CM).

C.

A dial pattern and routing policy are necessary in SM to call from an H323 device to an AST device on the same Avaya Aura® Communication Manager (CM).

D.

A dial pattern and routing policy are necessary in SM to call from an AST device to an H323 device on the same Avaya Aura® Communication Manager (CM).

Questions # 18:

When a user is forwarded to Avaya Aura® Messaging (AAM), Avaya Aura® Communication Manager (CM) needs to indicate to AAM who the call was originally destined for, so that the message is left in the correct mailbox.

Which SIP header is used to indicate for whom the call was originally destined, and the reason for being

forwarded to AAM?

Options:

A.

B = history info

B.

To

C.

Request

D.

P-Asserted-Identity

Questions # 19:

A customer reports that remote worker users cannot see their feature buttons. Their Avaya Session Border Controller for Enterprise (SBCE) was recently damaged and replaced due to a lightning strike. After doing some troubleshooting, support was able to see that PPM was misconfigured in the SBCE.

Which tool was used, and which symptoms were visible that pointed to this issue?

Options:

A.

List trace; PPM requests were going to Avaya Aura® Session Manager instead of the PPM server

B.

traceSM; SIP requests were going to Avaya Aura® Session Manager instead of SBCE

C.

traceHTTP; all HTTP requests were going to SBCE instead of Avaya Aura® Communication Manager

D.

traceSBC with PPM debugging enabled; PPM requests were seen to be going to the Utility Server instead of Session Manager

Questions # 20:

A customer reports that they cannot place WebRTC calls. You discover there is a problem with communication between Avaya Breeze ™ and the Avaya Aura® Media Server (AAMS).

Where in Avaya Breeze ™ do you set/check the User ID for Restful TLS authentication?

Options:

A.

Use the System Manager (SMGR) web GUI to access Breeze > Configuration > Avaya Aura Media Server

B.

Use the System Manager (SMGR) web GUI to access Breeze > Cluster Administration > General > Cluster Attributes

C.

Use the System Manager (SMGR) web GUI to access Breeze > Configuration > Attributes

D.

Use the System Manager (SMGR) web GUI to access Breeze > Server Administration > Dashboard

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Viewing questions 11-20 out of questions
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