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Avaya
ACSS-7230X
72301X
Avaya Aura Communication Applications Support Certified Questions and Answers

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Viewing questions 21-30 out of questions

Questions # 21:

Considering the message flow to an Avaya Aura® Contact Centre (AACC) Agent Desktop, which protocol is used to communicate between Avaya Aura® Communication Manager (CM) and Avaya Aura® Application Enablement Services (AES)?

Options:

WCF

ASAI/TSAPI

DMCC/TSAPI

TR87

Answer

Explanation

[Reference:https://www.avayA.com/en/documents/avaya-aura-application-enablement-services---uc4303.pdf]

Questions # 22:

Right after an Avaya Breeze ™ installation, the customer called in stating WebRTC calls are not working.

Where can the administrator go to verify that the Avaya Breeze ™ server was configured to Accept Service?

Options:

Avaya Breeze ™ web GUI, and navigate to Avaya Breeze ™ Dashboard.

Avaya Breeze ™ command line, and run thestatus servicecommand.

Avaya Aura® System Manager web GUI, and navigate to Breeze Dashboard.

Avaya Aura® System Manager command line, run thestatus servicecommand.

Answer

Questions # 23:

A customer called is stating they cannot place WebRTC calls. You discover that Avaya Breeze T™ has not been configured to allow Cross-origin Resource Sharing (CORS).

How would you allow cross-origin resource sharing for all?

Options:

Use SSH to Avaya Breeze ™ and edit the /etc/config.properties file.

Use Avaya Aura® System Manager (SMGR) web GUI to access the Breeze > Configuration > Attributes,

then select the webRTC attributes and check the box Allow Cross-origin Resource Sharing.

Use Avaya Aura® System Manager (SMGR) web GUI to access the Inventory > Manage Elements. Edit

the Avaya Breeze ™ element, and check the box Allow Cross-origin Resource Sharing.

Use Avaya Aura® System Manager (SMGR) web GUI to access Breeze > Configuration > HTTP Security >

HTTP CORS tab, the check the box Allow Cross-origin Resource Sharing for all.

Answer

Questions # 24:

You are trying to connect to the Avaya Session Border Controller (SBC) using the SSH client. After several attempts you cannot do it and realize that it is because you are using the wrong port.

Which port should you use to connect to the SBC using an SSH client?

Options:

5022

2222

222

822

Answer

Questions # 25:

After upgrading Avaya Aura® Application Enablement Services (AES), the customer’s CTI application does not seem to be working.

Which two methods can be used to verify AES system status? (Choose two.)

Options:

Access the TSAPI web interface to monitor AES.

Access the AES command line, and run thestatus aesvcs cti-linkcommand.

Access the AES web console, and view the services status in the AES menu.

Access Communication Manager (SAT), and run thestatappcommand to view AES services status.

Using Communication Manager’s System Administration Terminal (SAT), run thestatus aesvcs ctilinkcommand to see the service state.

Answer

C, E

Questions # 26:

In an Avaya Aura® Presence Services (PS) message flow, which type of message does a Remote Worker first send to PS?

Options:

NOTIFY

OPTIONS

Answer

Explanation

https://andrewjprokop.wordpress.com/2014/05/20/implementing-presence-with-sip/

Questions # 27:

In which way can you verify that STUN/TURN messages are being received from web browser at the Avaya Session Border Controller for Enterprise (SBCE)?

Options:

Enable traceFM with the STUN/TURN option enabled.

Enable traceSBC with the STUN/TURN option enabled.

Enable traceHTTP with the STUN/TURN option enabled.

Enable debug logging on SBCE and look in ipcs.log.

Answer

Questions # 28:

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.

1. Clearly stated the problem.

2. Detailed the findings.

3. Clarified the problem.

When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?