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Avaya
ACSS - 7492
7492X
Avaya Aura® Call Center Elite Support Exam Questions and Answers

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Viewing questions 11-20 out of questions

Questions # 11:

Given the following conditions:

In the lousiness Advocate configuration

During call surplus conditions

If calls are waiting when an agent becomes available

The agent's selection method is Percent Allocation

How will the Communication Manager Interpret the highest priority call-.?

Options:

As the highest skill level and the highest ratio of CWT/SO or PWT/SO

As the highest skill level and the longest CW1 or PWI

As the longest CWT or PW I

As the oldest call waiting that best maintains the administered target allocations for all skills

Answer

Questions # 12:

Which two commands will assess the behavior of a command that is used to route calls? (Choose two.)

Options:

list trace VDN

list trace vector

display events

list trace station

Answer

B, D

Questions # 13:

What would trigger a vector event error?

Options:

When vector processing reaches the maximum 1000 steps allowed

When vector processing reaches the- maximum 100 steps allowed

Misdirected calls

Call Denial

Answer

Questions # 14:

Which two vector variable types are strictly global in scope? (Choose two.)

Options:

stepcnt

dow

value

ani

collect

Answer

C, E

Questions # 15:

A customer has installed SQL to build the databases. The customer believes that they have installed and configured the SQL and databases correctly, but cannot see the databases in the Elite Multichannel Control Panel.

Which three actions should you advise them to take? (Choose three.)

Options:

Check the port numbers

Check that SQL is installed on a separate machine

Check the IP address of the SQL server

Check the installation directory for SQL

Check that TTrace logging is recording errors properly

Answer

C, D, E

Questions # 16:

A customer using the TTrace tool wants the TTrace system to send an email when the system logs a particular type of alarm on the TTRace server.

Which TTrace tool will accomplish this?

Options:

TTrace Config

TTrace Server

TTrace Console

TTrace Log2Zip

Answer

Questions # 17:

A customer wants to configure their call center for emergencies.

What action would you advise the call center supervisor to use to configure an alternate call path in case of a disaster?

Options:

Set a value variable and change the value assigned using a feature access code

Set a trunk group and change the trunk number using a variable

Set a vector directory number with a collect-type variable

Set a feature access code that detects a power outage and reroutes calls automatically

Answer

Questions # 18:

What are the three key differences between Enhanced look Ahead Interflow(FLAI) and traditional LAI? (Choose three.)

Options:

The ELAI uses the interflow-qpos vector command.

The Call Center calls must be queued to first in LLAI.

The ELAI uses route-to number ~r 13035485103.

The ELAI Is near first-in-first-out routing.

The value of the Interflow-qpos can be set as <=12.

Answer

C, D, E

Questions # 19:

Which operator of the SET command allows you to check number validation in dialed strings using Luhn’s algorithm?

Options:

MOD10

ADD

CATR

SEL

Answer

Questions # 20:

A Call Center Elite installation handles approximately 50 calls per hour using 30 agents. You want to expand the Elite installation to double the capacity of calls with 20 agents in another city.

Which type of installation should you use when installing a remote Call Center Elite instance?