Avaya Aura® Call Center Elite Support Exam (7492X) Practice Test

Questions # 21:

In a multi-site Best Services Routing (BSK) configuration, what is the purpose of the Status Poll vector?

Options:

The vector is activated when the given remote server is the best available.

The vector contacts the specified remote servers, and collects information from that remote server.

The vector compares skills at its location and replies to the origin server with information on the best of these skills and estimated wait times (EWT).

The vector queues the call to the resource that is likely to provide the best service.

Questions # 22:

Best Service Routing (BSR) allows adjusting the idle time of agents when determining agent selection. You are considering the step adjustment set to 20 for a given location.

Which statement about agent adjustments for the considered location step is true?

Options:

The agent’s idle time is adjusted up by 20%, unless the idle time is greater than 100 seconds at which point is adjusted up by 20 seconds

The agent’s idle time is decreased by 20 seconds, unless the idle time is greater than 100 seconds at which point it is decreased by 20%

The agent’s idle time is always adjusted down by 20 seconds

The agent’s idle time is always adjusted up by 20 seconds

Questions # 23:

You have been asked to remove an existing hunt group 10 in the Call Center Elite system. The hunt group is associated with Group type of EAD-MIA, and multiple vectors are referencing this hunt group.

Which command would be the start point?

Options:

list usage hunt-group 10

list hunt group 10

list usage extension xxxx(Where xxxx is the extension number)

remove hunt-group 10

Questions # 24:

A customer has calls coming Into their contact center constantly. They do not want their customers to be waiting long before their call is answered, even if It is answered at a different site.

Which two features should be used in the vectors to ensure that all calls are answered tn a timely fashion? (Choose two.)

Options:

Network Call Redirection

Look-ahead Interflow

Virtual Outflow

Enhanced Look-ahead Interflow

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