Team Dynamics and Change (L3M4) Practice Test

Questions # 41:

Because services are intangible, the key performance indicators for services are likely to be qualitative in all circumstances. Is this statement correct?

Options:

Yes, services cannot be owned nor stored and therefore their quantities are not measurable

Yes, there are no possible units by which services can be measured because they are intangible

No, although services are intangible, they can be measured in terms of time or space covered

No, although services are intangible, they are measurable but only in qualitative terms

Questions # 42:

Responsibilities within a procurement function can be split into strategic, tactical or operational. Which of the following would usually be seen as operational? Choose two.

Options:

Preparing purchase orders

Establishing long-term partnership relations with key suppliers

Expediting

Preparing specifications

Questions # 43:

A buyer is using a framework agreement to purchase office furniture. The buyer invites the four suppliers listed on the framework to quote for the furniture; the winning bid is the lowest price. What would best describe this approach?

Options:

Direct call-off

Competitive tender

Quotation exercise

Mini competition

Questions # 44:

Which of the following is a qualitative key performance indicator?

Options:

To increase on-time in-full deliveries by 40%

To reduce costs by 10% over a year

To improve customer relationships by 20%

To reduce the defect rate to below 25%

Questions # 45:

Company A sends a purchase order complete with a set of conditions of contract for the provision of professional services to Company B. Company B responds with an invoice complete with a set of its own conditions of contract. Company A pays the invoice. Which conditions of contract take legal precedence?

Options:

Company A's

Company B's

Neither Company A's nor Company B's

Both Company A's and Company B's

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