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Questions # 1:

A university student was able to boot from a live Linux CD on a computer in a shared space on campus. Which of the following will BEST prevent this type of action from occurring in the future?

Options:

A.

Require TPM security features.

B.

Set a boot password.

C.

Disable all media options.

D.

Enable secure boot.

Questions # 2:

A user entered a help desk ticket stating the latest calendar updates have not appeared on the user's corporate mobile device for several days, even though updates do appear on the user's laptop. Which of the following actions will MOST likely enable calendar alerts?

Options:

A.

Checking that the ringer volume on the device is high enough to be audible

B.

Ensuring the corporate password is saved correctly in the calendar application

C.

Installing a third-party calendar application and synchronizing it with the corporate calendar

D.

Remotely wiping the mobile device and reinstalling all applications

Questions # 3:

A technician is investigating the output shown on a monitor. The output is clear, but it has a pink hue. The technician has replaced the video card and updated the graphics drivers. Which of the following would be the MOST likely cause?

Options:

A.

Physical cabling issues

B.

Burned-out bulb

C.

Display burn-in

D.

Incorrect data source

Questions # 4:

A technician is installing new power supplies for the application engineering team's workstations. The management team has not yet made a decision about installing dual graphics cards, but they want to proceed with the project anyway. Which of the following power supplies would provide the BEST solution?

Options:

A.

1000W 24-pin modular power supply

B.

220VAC 9000J surge protector

C.

500W redundant power supply

D.

2000VA uninterruptible power supply

Questions # 5:

A technician is troubleshooting intermittent fuzzy video on a computer using a VGA to DisplayPort adapter to connect to a monitor. The monitor with a VGA connector was previously working tine for another user. The technician replaces the adapter; however, the issue persists. Which of the following should the technician do NEXT?

Options:

A.

Use another brand of VGA lo DisplayPort adapter.

B.

Research the issue further and formulate a new hypothesis to test.

C.

Ask the user additional clarifying questions regarding the issue.

D.

Document the action taken and the outcome.

Questions # 6:

Which of the following options provides correct information about 2.4GHz and 5GHz wireless frequencies? (Select TWO)

Options:

A.

2.4GHz has less interference. 5GHz transmits inlower speed.

B.

2.4GHz penetrates solid objects more effectively. 5GHz provides faster data connections.

C.

2.4GHz has a higher data rate. 5GHz has 23 channels.

D.

2.4GHz has Il channels. 5GHz has no data interference.

E.

2.4GHz has a higher coverage area. 5GHz has higher bandwidth.

F.

2.4GHz has a higher bandwidth. 5GHz has lower transmit power.

Questions # 7:

Which of the following is the SAFEST way to replace RAM on a server that has a redundant power supply?

Options:

A.

Unplug one power cable.

B.

Verify the RAM temperature.

C.

Utilize a grounding strap.

D.

Replace the RAM while the server is running.

Questions # 8:

Which of the following is used to implement network security polices for an environment?

Options:

A.

Managed switch

B.

Repeater

C.

Firewall

D.

Gateway

Questions # 9:

A technician is implementing a SOHO wireless solution with three access points. Which of the following actions would avoid high latency?

Options:

A.

Enabling and configuring a 5GHz antenna

B.

Configuring separate IP ranges

C.

Enabling multiple SSIDs

D.

Configuring all devices with different channels

Questions # 10:

A user is trying to play a DVD on a projector. The user can hear the audio; however, the projector is showing an error message that states:

HDMI Blocked due to Copy Protection

Which of the following is the MOST likely cause of the error?

Options:

A.

The HDMI cannot carry the signal from the DVD to the projector.

B.

The user needs to switch from HDMI to a cable standard such as DisplayPort.

C.

The projector does not support the necessary HDCP protocol.

D.

The user needs to enable cony-protected sources in the projector's settings.

Questions # 11:

A technician is troubleshooting a computer that is not completing POST and gets stuck at the manufacturer logo screen. All internal, removable parts have been disconnected and only the minimum parts necessary to POST were reconnected. However, the symptoms remain the same. Which of the following should the technician try NEXT?

Options:

A.

Test the RAM in different slots, one at a time.

B.

Remove and test the power supply.

C.

Replace the motherboard.

D.

Change the CMOS battery.

Questions # 12:

An IT manager is requesting that the company buy new cables to be used with F-type connectors that are already in house. Which of the following cables should the company buy?

Options:

A.

Coaxial out

B.

Plenum

C.

Cat 5e

D.

Fiber

Questions # 13:

The IT department at an insurance brokerage needs to acquire laptops that have built-in fingerprint readers in order to create a more secure environment. Which of the following would be the MOST secure way to implement the fingerprint readers?

Options:

A.

Grant all registered employees access to each machine.

B.

Restrict device access to only the user to whom the laptop is assigned.

C.

Limit device access to departments and guest users.

D.

Give each team member a USB drive that bypasses the reader to allow guest users lo log in.

Questions # 14:

A company wants to give third-party developers access to the corporate network through desktop environments that the company can control. Which of the following can BEST achieve these requirements?

Options:

A.

Sandbox

B.

VDI

C.

Private cloud

D.

Saas

Questions # 15:

Which of the following is a method that can be used to securely connect a remote user's laptop to a corporate server?

Options:

A.

WAN

B.

VPN

C.

SSL

D.

DHCP

Questions # 16:

Which of the following would MOST likely be used to connect one or more devices lo the internet in a SOHO?

Options:

A.

Hub

B.

Ethernet gateway

C.

Wireless access point

D.

Router

Questions # 17:

A technician is selling up a projector (or a videoconferencing system. When the user all empts to connect a laptop to the system, the system displays the following error message.

No source found

The user tries multiple cables and inputs on the projector. Which of the following should the user try NEXT?

Options:

A.

Check the bulb on the projector and replace it with a new one.

B.

Check the display settings on the computer and set them to extend/duplicate.

C.

Replace the projector with another known-good one and try again.

D.

Replace the video card on the machine that is plugged in to the projector, as it has gone bad.

Questions # 18:

A technician is working on a critical warehouse machine that will not turn on. The technician has determined the power supply for the machine failed. The warehouse manager is looking for a solution that will prevent downtime in the future. Which of the following devices should the technician install to meet this requirement?

Options:

A.

Grounded power supply

B.

Modular power supply

C.

220V power supply

D.

Redundant power supply

Questions # 19:

A technician made several upgrades to a computer and then determined the power supplied by the PSU is insufficient. Which of the following would MOST likely cause the insufficiency? (Select TWO).

Options:

A.

Replacing the HDD with an SSD

B.

Upgrading the firmware

C.

Adding an optical drive

D.

Adding more RAM

E.

Adding a CMOS battery

F.

Upgrading the graphics card

Questions # 20:

A user wants a second monitor installed on a laptop. The VGA/DVI or HDMI cables have already been connected. Which of the following should the technician do to configure the laptop to show both screens?

Options:

A.

Power cycle the laptop.

B.

Plug in the monitor to the USB port.

C.

Adjust the monitor display settings.

D.

Power cycle the monitor.

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