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Viewing page 2 out of 14 pages
Viewing questions 21-40 out of questions
Questions # 21:

A systems administrator is attempting to resolve a ticket regarding an issue with an email server. The administrator is covering for a coworker who was previously working on the ticket. The coworker already gathered facts about the issue and spoke with users concerning their missing emails. The coworker also discovered the email server's retention policy was updated shortly before users first noticed the issue. Which of the following should the systems

administrator do NEXT to resolve the email issue?

Options:

A.

Escalate the ticket to a higher level to resolve the email server issue.

B.

Test a theory to determine the cause of the email server issue.

C.

Establish a theory of probable cause for the email server issue.

D.

Create a plan of action to resolve the email server issue.

Questions # 22:

A user reports a cell phone is getting hot. Which of the following are MOST likely to be possible causes? (Select THREE).

Options:

A.

Using the device as a Wi-Fi hotspot

B.

A cracked screen

C.

A failing battery

D.

Less than 15% free storage space on the phone

E.

Privileged control

F.

Recurring prompts to install OS updates

G.

Granting too many application camera permissions

Questions # 23:

A user calls the help desk lot assistance configuring an Android phone with a new NFC-enabled speaker that will be used for an upcoming conference call. The user was unable to direct the phone's audio to the NFC speaker. Which of the following sequences should the help desk technician walk the customer through to accomplish this task?

Options:

A.

Enable NFC on the speaker. Ensure the speaker is less than 33ft (10m) from the Android phone. On the phone's Bluetooth settings menu for Connected Devices, select Pair New Device. Tap to accept the connection to the speaker when the prompt is displayed on the phone's screen.

B.

Enable NFC and Bluetooth on the Android phone. From the Android phone's Bluetooth settings menu for Connected Devices, select the Previously Connected Devices option. Select a listed device that most closely matches the speaker. Tap lo accept the connection lo the speaker when the prompt is displayed on the phone's screen.

C.

Enable NFC and Bluetooth on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone's screen.

D.

Enable Wi-Fi on the speaker. Enable Wi-Fi on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone's screen.

Questions # 24:

A technician wants to deploy a .msl package lo a corporate network. The technician needs to verily the application deployment will not affect other legacy applications on the end users' computers. Which of the following would the technician consider the MOST appropriate for this situation?

Options:

A.

Virtual network

B.

Application virtualization

C.

Cross-platform virtualization

D.

Virtual sandbox

E.

Virtual desktop

Questions # 25:

A user attempted to install an application on a desktop, and the installation attempt failed. A technician compares these installation files to those on another user's machine and finds the files are different. Which of the following should the technician do NEXT?

Options:

A.

Attempt to reinstall the application.

B.

Verify the system functionality.

C.

Test the functionality of the antivirus.

D.

Complete the final report.

E.

Determine the source of the installation file.

Questions # 26:

A technician is tasked with upgrading a laptop's RAM. Which of the following steps should the technician lake FIRST?

Options:

A.

Confirm that both the current and new memory are from the same brand.

B.

Run a diagnostic test on the current memory.

C.

Verify the memory requirements of the motherboard.

D.

Connect an electrostatic discharge strap.

Questions # 27:

A salesperson is using a weather application on a mobile device. The application appears to be draining the device's battery very quickly. Which of the following is the BEST action for the salesperson to take in order to view weather forecasts while travelling?

Options:

A.

Enable the GPS service to ensure accurate location detection.

B.

Manually enter office locations in the weather application.

C.

Configure less frequent location checks using cellular location services.

D.

Use the offices' Wi-Fi IP addresses as the geolocation mechanism.

Questions # 28:

The Chief Executive Officer wants to ensure company data is stored in a manner that provides the company with complete control over how the data is managed. Which of the following is the BEST cloud deployment model for this request?

Options:

A.

Community

B.

Hybrid

C.

Public

D.

Private

Questions # 29:

A startup company is outgrowing its current office space and is requiring employees to work remotely. The company must comply with government-enforced requirements to safeguard all aspects of data, so the IT department plans to maintain complete control over users' operating systems. Which of the following should the IT department implement?

Options:

A.

VDI

B.

laaS

C.

VPN

D.

SaaS

Questions # 30:

A technician is troubleshooting a point-of-sale primer that Is printing blank receipts. Which o( the following should the technician do to resolve the Issue?

Options:

A.

Verify the correct type of paper is loaded.

B.

Install the latest print driver.

C.

Check to see if the default printer has been changed.

D.

Ensure the printer is connected to power.

Questions # 31:

Which of the following cloud models maintains access, even when a local internet outage occurs?

Options:

A.

Private

B.

SaaS

C.

Community

D.

Public

Questions # 32:

A technician needs to install a printer on the network. Which of the following must the technician configure? (Select THREE).

Options:

A.

PCL

B.

Dots per inch

C.

Gateway

D.

Subnet mask

E.

MAC address

F.

MB

G.

IP address

Questions # 33:

To control costs a company provides a limited number or users with company phones One of these users opens a support ticket because the phone no longer allows internet Drowsing over a cellular connection The user acknowledges that the phone worked before the user's child streamed several movies using the device Which of the following describes why the phone cannot browse the Internet?

Options:

A.

The child accidentally connected to a neighbor's WLAN

B.

The company's group policy disabled the device

C.

The device has a data cap and has reached that limit

D.

The device's plan has been unpaid

Questions # 34:

A home user has purchased a subscription for a service that blocks malicious sites by preventing them from resolving correctly. Which of the following settings MOST likely needs to be changed on the user's router to enable this functionally?

Options:

A.

DNS server

B.

Port forwarding

C.

Perimeter network

D.

Universal PnP

E.

DHCP server

Questions # 35:

Which of the following is the PRIMARY security concern with virtual machine escape?

Options:

A.

Cross-site scripting

B.

Compromising the hypervisor

C.

Overutilization of resources

D.

Rogue virtual machines installed on the hypervisor

Questions # 36:

A help desk technician has been tasked with installing an IP phone in a small office with an unmanaged switch. When connected to an RJ45 receptacle, the phone does not boot. Which of the following is the QUICKEST way to resolve this issue?

Options:

A.

Upgrade the Ethernet cable to the latest specification.

B.

Replace the phone.

C.

Install a PoE injector.

D.

Change ports on the switch.

Questions # 37:

A technician is troubleshooting a projector that will not display any Images. The technician has verified the computer output and cable are providing a good video signal. Which of the following should the technician do NEXT?

Options:

A.

Calibrate the image.

B.

Replace the bulb.

C.

Test the output resolution.

D.

Clean the fans.

Questions # 38:

A technician is replacing a computer with a connected point-of-sale system using a 9-pin serial adapter. The new computer does not have a 9-pin serial port. Which of the following ports can an adapter be installed on in order to connect to the point-of-sale system?

Options:

A.

HDMI

B.

Bluetooth

C.

USB

D.

Lightning

Questions # 39:

An end user discovered that the touch-screen features on a Windows device have stopped working. Which of the following should a technician check?

Options:

A.

Performance monitor

B.

Tablet/PC settings

C.

System configuration

D.

Display settings

Questions # 40:

A technician is working on a help desk ticket for a user who wants the filament replaced in a 3-D printer. Which of the following should the technician do to remove the old filament and load the new one?

Options:

A.

Preheat the nozzle to melting temperature.

B.

Cut a sharp angle on the end of the strand.

C.

Push the filament along until resistance is felt.

D.

Withdraw the filament and remove the spool.

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