Pass the Exin-ITIL ITIL-F Questions and answers with ExamsMirror

It is a third party responsible for supplying goods or services that are required to deliver IT services

It is a shared services unit that is responsible for supplying goods or services that are required to

deliver IT services

It is a third party with responsibility for supplying goods or services that is agreed through an

operational level agreement

It is a mixture of internal and external parties that are responsible for providing goods and services to its customer group

A function is a set of responsibilities allocated to a service manager

A process is a team or group of people and the tools they use to perform one or more activities

A function is a set of specialised organisational capabilities

A process is a structured set of activities designed to accomplish a specific objective

Customers are a source of best practice and will advise service providers how it should be

implemented

Internal experience is the only source of best practice because it is developed within the service

provider

ITIL is a source of best practice and is validated across a wide set of environments and situations

Suppliers are a source of best practice and they will improve the services delivered by a service

Provider

In the definitive software library

In the definitive media library

In the definitive security library

In the definitive production library

Network management and application management

Technical management and change management

IT operations control and facilities management

Facilities management and release management

To maintain user satisfaction with the quality of IT services

To detect changes of state that have significance for management of an IT service

To provided a channel for users to receive standard services that they are expecting

To minimize the impact of incidents due to service failures that cannot be prevented

Change management

IT service continuity management

Financial management for IT services

Service catalogue management

Knowledge management

Service portfolio management

Service asset and configuration management

Financial management for IT services

Strategic - for suppliers of operational products or services

Tactical - for relationships involving significant commercial activity and business interaction

Operational – for suppliers providing low value and/or readily available products and services

Commodity – for significant partnering relationships that involve senior managers

1, 2 and 3 only

1, 2 and 4 only

1, 3 and 4 only

2, 3 and 4 only