ITIL® Foundation (ITIL-F) Practice Test

Questions # 81:

A process owner has been identified with an "I" in a RACI matrix.

Which one of the following would be expected of them?

Options:

Be accountable for the outcome of an activity

Perform an activity

Be kept up-to-date on the progress of an activity

Manage an activity

Questions # 82:

A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

Options:

Be accountable for the outcome of an activity

Perform an activity

Be kept up-to-date on the progress of an activity

Manage an activity

Questions # 83:

Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?

Options:

The IT director

The process owner

The service owner

The customer

Questions # 84:

Which role is accountable for the operational management of a process?

Options:

Process practitioner

Process manager

Service manager

Change manager

Questions # 85:

How many people should be accountable for a process as defined in the RACI model?

Options:

As many as necessary to complete the activity

Only one - the process owner

Two - the process owner and the process enactor

Only one - the process architect

Questions # 86:

Which of the following activities would be performed by a process manager?

1. Monitoring and reporting on process performance

2. Identifying improvement opportunities

3. Appointing people to required roles

Options:

All of the above

1 and 3 only

1 and 2 only

2 and 3 only

Questions # 87:

What is a RACI model used for?

Options:

Performance analysis

Recording configuration items

Monitoring services

Defining roles and responsibilities

Questions # 88:

Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

Options:

RACI model

Incident model

Continual service improvement (CSI) approach

The Deming Cycle

Questions # 89:

Who is responsible for defining metrics for change management?

Options:

The change management process owner

The change advisory board (CAB)

The service owner

The continual service improvement manager

Questions # 90:

How many people should be accountable for a process as defined in the RACI model

Options:

As many as necessary to complete the activity

Only one - the process owner

Two - the process owner and the process enactor

Only one - the process architect

Viewing page 9 out of 9 pages

Viewing questions 81-90 out of questions

Summer Certification Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code = getmirror

Pass the Exin-ITIL ITIL-F Questions and answers with ExamsMirror

Exam ITIL-F Premium Access

Options:

Options:

Options:

Options:

Options:

Options:

Options:

Options:

Options:

Options:

TOP CODES