Pass the Exin-ITIL ITILFND Questions and answers with ExamsMirror

Which statement about a ‘continual improvement register’ is CORRECT?

What type of change is MOST likely to be managed by the 'service request management' practice?

Which dimension considers how knowledge assets should be protected?

Identify the missing word in the following sentence.

A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without

the customer having to manage specific [?] and risks.

Which TWO statements about the 'service request management' practice are CORRECT?

1. Service requests are part of normal service delivery

2. Complaints can be handled as service requests

3. Service requests result from a failure in service

4. Normal changes should be handled as service requests

What are the MOST important skills required by service desk staff?

Identify the missing words in the following sentence.

The management of information security incidents usually requires [?].

What is the purpose of the 'relationship management' practice?

Identify the missing word in the following sentence.

The purpose of the supplier management practice is to ensure that the organization’s suppliers and their [?]

are managed appropriately to support the seamless provision of quality products and services.

In which TWO situations should the ITIL guiding principles be considered?

1. In every initiative

2. In relationships with all stakeholders

3. Only in specific initiatives where the principle is relevant

4. Only in specific stakeholder relationships where the principle is relevant