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ITILFND
ITIL – Foundation (v4) Questions and Answers

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656 Students Passed

88% Average Score

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Viewing page 7 out of 15 pages

Viewing questions 61-70 out of questions

Questions # 61:

Which action is performed by a service provider?

Options:

Requesting required service actions

Authorizing budget for service consumption

Ensuring access to agreed resources

Receiving of the agreed goods

Answer

Explanation

[Reference: https://www.knowledgehut.com/tutorials/itil4-tutorial/it-service-management-concepts, ]

Questions # 62:

Which activity is part of the ‘continual improvement practice?

Options:

handing compliments and complaints from user to identify improvements.

Improving relationships with and between stakeholders.

Prioritizing and creating business cases for improvement initiatives.

Identifying the cause unplanned interruptions to service.

Answer

Questions # 63:

Which of the four dimensions include, the knowledge bases needed to deliver and manage services?

Options:

Organizations and people

Information and technology

Partners and suppliers

Value streams and processes

Answer

Explanation

This includes the information and technology needed to deliver services (servers, storage, networks, databases, etc.) as well as the information and technology needed to manage those services (ITSM tools, knowledge bases, configuration information, etc.).

https://www.sysaid.com/blog/entry/everything-you-officially-need-to-know-about-itil -4

Questions # 64:

What can help to reduce resistance to a planned improvement when applying the guiding principle ‘collaborate and promote visibility’?

Options:

Restricting information about the improvement to essential stakeholders only.

Increasing collaboration and visibility for the improvement.

Involving customers after all planning has been completed.

Engaging every stakeholder group in the same way, with the same communication.

Answer

Explanation

[Reference: https://www.sysaid.com/blog/entry/the-7-guiding-principles-of-itil-4-practical-advice-to-help-you- make-decisions, ]

Questions # 65:

Which statement about the 'optimize and automate' guiding principle is CORRECT?

Options:

Activities should be automated before they are optimized

Automation is best applied to non-standard tasks

Technology eliminates the need for human intervention

Automation frees human resources for more complex activities

Answer

Questions # 66:

Identify the missing word in the following sentence.

The purpose of the ‘supplier management’ practice is to ensure that the organization’s suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.