VeriSM Foundation (VERISME) Practice Test

Questions # 1:

How can Agile be used to support service management?

Options:

Agile cannot be used as it is a project management-only practice

For building products and services iteratively

For easy acceptance of all service management practices across the entire organization

To build all service management processes like traditional waterfall projects

Questions # 2:

In Lean, different types of waste are distinguished.

What type of waste is “producing at levels of quality more than required by the customer"?

Options:

Inventory

Overdelivering

Overprocessing

Overproduction

Questions # 3:

How does continuous delivery positively impact change control processes?

Options:

It does not impact the change control processes.

It impacts the processes through automated testing facilities.

It impacts the processes through delivering more information.

It impacts the processes through less rigorous change control.

Questions # 4:

What is the first important step in the Kotter's Organizational Change Management (OCM) model?

Options:

Build a guiding coalition

Create a sense of urgency

Generate short-term wins

Institute change

Questions # 5:

What is the key activity of a leader's role?

Options:

Focus on results

Minimize risk

Motivate colleagues

Set up priorities

Questions # 6:

Which element of the VeriSM™ model defines the management activities or practices necessary to meet the governance requirements by providing guardrails or boundaries?

Options:

Define

Management Mesh

Produce

Service management principles

Questions # 7:

What is a key benefit of cloud?

Options:

Enhanced internal communication

Increased quality of the infrastructure

Increased speed of infrastructure service

Reduced operating risks

Questions # 8:

Technology is changing fast and this provides significant challenges for service management.

What is a generic challenge identified for service management?

Options:

Ensuring cost is matched to budget

Matching expectations to business relationships

More complexity and less visibility

Service management approaches support constraints

Questions # 9:

The Define stage of the VeriSM™ model produces a definition of what good service looks like.

During which process does this activity take place?

Options:

Create the service blueprint

Create the solution

Define consumer needs

Gather requirements

Questions # 10:

An organization is growing rapidly and therefore wants to reconsider all their processes. They find that testing is too risky. They want to minimize costs of fixing errors resulting from late discovery of integration and test errors. Which management practice would best address this issue?

Options:

Agile

CX/UX

Lean

SIAM

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