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Questions # 1:

The U+ Bank marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want customers to receive more than four promotional emails per quarter, regardless of past responses to that action by the customer.

Which option allows you to implement the business requirement?

Options:

A.

Volume constraints

B.

Outbound channel limits

C.

Suppression policies

D.

Suitability rules

Questions # 2:

A decisioning architect wants to use the customer properties income and age in a Filter component. Which decision component is required to enable access to these properties?

Options:

A.

Proposition Data

B.

Set Property

C.

None, properties are available

D.

Data Import

Questions # 3:

The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Prices of the shoe, minus the Cost to acquire the shoe.

The details of the shoes are provided in the following table:

The details of the shoes are provided in the following table:

Question # 3

To output the most profitable shoe, which component do you add in the blank space that is highlighted in red?

Options:

A.

Filter

B.

Group By

C.

Decision table

D.

Prioritize

Questions # 4:

U+ Bank, a retail bank, uses the business operations environment to perform its business changes. The bank completes these changes by using revision management features of Pega Customer Decision Hub™ and 1:1 Operations Manager.

Customers see credit card offers based on various engagement policies on the U+ Bank website. The bank wants to update the underlying decision strategy of

an engagement policy condition.

According to best practices, which statement correctly describes the implementation of the change to fulfill this business requirement?

Options:

A.

A next-best-action specialist modifies the decision strategy in Customer Decision Hub.

B.

A next-best-action specialist modifies the decision strategy in 1:1 Operations Manager.

C.

A next-best-action designer modifies the decision strategy in 1:1 Operations Manager.

D.

A next-best-action designer modifies the decision strategy in Customer Decision Hub.

Questions # 5:

MyCo, a telecom company, developed a new data plan group to suit the needs of its customers. The following table lists the three data plan actions and the criteria that customers must satisfy to qualify for the offer:

Question # 5

Options:

Questions # 6:

U+ Bank, a retail bank, is currently presenting a cashback offer on its website.

Currently, only the customers who satisfy the following engagement policy conditions receive the cashback offer:

While continuing cross-selling on the web, the bank now wants to present the cashback offer through a new channel, SMS. The bank also wants to update the suitability condition by lowering the threshold of the debt-to-income ratio from 48 to 45.

As a business user, what are the two tasks that you define to update the cashback offer? (Choose Two)

Options:

A.

Add a new treatment.

B.

Edit an existing treatment.

C.

Edit the engagement policy.

D.

Edit the action details.

E.

Remove existing treatment.

Questions # 7:

U+ Bank, a retail bank, is designing an engagement policy for its credit card promotions. To meet legal requirements, the bank must ensure that only customers aged 18 or older are considered for any credit card offer.

Which policy configuration level should U+ Bank use to implement the age requirement (18+ years) for all credit card promotions?

Options:

A.

Applicability condition

B.

Action-level policy

C.

Suitability condition

D.

Group-level policy

Questions # 8:

MyCo, a telecom company, wants to introduce a new group of offers called Tablets for all customers. As a decisioning architect, which two valid actions do you create? (Choose Two)

Options:

A.

5% discount on the price

B.

Tablet operating system

C.

Tablet serial number

D.

Netflix subscription for 12 months

Questions # 9:

A financial institution's NBA team discovers that they need to modify their risk assessment strategy and edit a scorecard used for loan approvals. The team lead reviews the available options in 1:1 Operations Manager to determine the most appropriate approach to implementing these changes.

Which approach should the team lead use to implement these strategy and scorecard modifications?

Options:

A.

Create a new revision in 1:1 Operations Manager, followed by a new change request in the Customer Decision Hub portal

B.

Submit an Other request type in the Customer Decision Hub portal

C.

Submit a Create new action request in 1:1 Operations Manager

D.

Submit an Update existing action request in 1:1 Operations Manager

Questions # 10:

A volume constraint uses the Return any action that does not exceed

constraint mode. The following tables show the configuration of the volume constraints and the list of customers in the outbound segment:

Question # 10

The outbound run selects customers in the following order to apply the volume constraints: CUST-01, CUST-02, CUST-03, and CUST-05.

Based on the configuration of the volume constraints for each channel, which offer does CUST-05 receive?

Options:

A.

None

B.

Silver card and Diamond card

C.

Diamond card

D.

Silver card

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