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Pega Decisioning Consultant
PEGACPDC25V1
Certified Pega Decisioning Consultant 25 Questions and Answers

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Questions # 21:

U+ Bank, a retail bank, uses the Business Operations Environment to perform its business changes. The bank carries out these changes in the Pega Customer Decision Hub portal by using revision management features or the 1:1 Operations Manager portal.

For each task, select the correct portal in which you initiate the change request based on best practices.

Question # 21

Options:

Answer

Answer:

Explanation

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Questions # 22:

In the Impact Analyzer tool, what does It mean when the overall health Indicator of the next best action has a red highlight?

Options:

The tool is not functioning properly.

The experiment has insufficient data.

The next best action needs further optimization.

The next best action Is performing exceptionally well.

Answer

Questions # 23:

MyCo, a telecom company, uses Pega Customer Decision Hub™ to present offers to qualified customers. The business recently decided to send offer messages through the email channel. The Design department has designed an email treatment which includes dynamic placeholders.

As a deaccessioning architect, what do you use in order to test the visualization and the rendering of the email content, including replacing of the placeholders with customer information?

Options:

A seed list from the Test email tab

A list of customer email addresses from the Test email tab

Schedule an outbound run with a limited number of customers

Preview section from the email content editor

Answer

Explanation

To test the visualization and the rendering of the email content, including replacing of the placeholders with customer information, you use a seed list from the Test email tab. A seed list is a predefined set of customers that you can use to test your email treatments before sending them to your target audience. You can select one or more customers from the seed list and send them a test email with your treatment. You can then verify how the email looks in their inbox and how the placeholders are replaced with their actual values. Verified References: [Pega Academy - Decisioning Consultant - Testing email treatments]

Questions # 24:

As shown in the following figure, decision strategy contains 'Green Label' and 'Black Label' Proposition components that point to the "Set Printing Cost' Set Property component that uses 'BaseCost' and "LetterCount." The configuration of the Prioritize component selects the lowest cost. What is the role of the Set Property component in the following decision strategy?

Question # 24

Options:

To create a new strategy property.

To import the printing cost property into the strategy.

To filter actions based on the printing cost.

To calculate the printing cost for each of the actions.

Answer

Questions # 25:

U+ Bank implemented a customer journey for its customers. The journey consists of three stages. The first stage raises awareness about available products, the second stage presents available offers, and in the last stage, customers can talk to an advisor to get a personalized quote. The bank wants to actively increase offers promotion over time.

What action does the bank need to take to achieve this business requirement?

Options:

Enable increasing stage upweighting for the second stage of the journey.

Upweight the propensity by adding more predictors that fit the target customers and repeat this process over time.

Enable increasing stage upweighting for the first stage of the journey.

Enable constant stage upweighting for the second stage of the journey.

Answer

Explanation

Increasing stage upweighting is a feature that allows you to gradually increase the weight of a stage over time, making the offers in that stage more likely to be selected. This is useful for promoting offers that are time-sensitive or have a limited availability. In this case, the bank wants to actively increase offers promotion over time, so enabling increasing stage upweighting for the second stage of the journey, where the offers are presented, is the best option. Verified References: [Pega Decisioning Consultant | Pega Academy]

Questions # 26:

Myco Bank, a retail bank, uses the Customer Engagement Blueprint to design personalized customer journeys. The bank wants to better understand its diverse customer base to create more targeted engagement strategies.

What key achievement does the Personas stage provide for Myco Bank when implementing with Customer Engagement Blueprint?

Options:

Configuring the technical data structure required for personalized customer interactions.

Establishing consistent communication standards and visual identity across all customer touchpoints.

Creating representative customer segments that enable targeted and personalized engagement strategies.

Defining the overall business objectives and strategic framework for customer engagement.

Answer

Questions # 27:

Pega Customer Decision Hub enables organizations to make Next-Best decisions. To which type of a decision is Next-Best-Action applied?

Options:

Determining if a borrower gets a loan

Determining how to optimize inventories

Predicting the time of a machine failure

Optimizing supply chain management

Answer

Explanation

Next-Best-Action is a type of decision that involves selecting and prioritizing the most appropriate proposition for each customer at any given moment. Next-Best-Action can be applied to decisions that require customer-centricity, personalization, and contextualization. Determining if a borrower gets a loan is an example of such a decision, as it depends on the customer’s attributes, behaviors, preferences, and needs. The other options are examples of decisions that are not related to customer interactions, but rather to operational or analytical processes. Verified References: [Pega Decisioning Consultant | Pega Academy]

Questions # 28:

The U+ Bank marketing department wants to leverage the next-best-action capability of Pega Customer Decision Hub™ on Its website to promote new offers to each customer.

Place the events in the sequential order.

Question # 28

Options:

Answer

Answer:

Questions # 29:

A mortgage company defines a new suppression policy to limit promotional emails for home loan offers. The policy is complete, but it must be applied to all to home loan actions. The implementation team must associate this policy with the appropriate business structure.

Where should the team associate the contact policy to apply it to home loan promotions?

Options:

The Engagement policy tab to apply the policy to home loan action group.

The Contact policy configuration to update outcome tracking preferences only.

The Constraints tab to edit customer contact limits for email channels.

The Designer settings to modify global suppression rules for home loan action group.

Answer

Questions # 30:

As a Customer Service Representative, you present an offer to a customer who called to learn more about a new product. The customer rejects the offer. What is the next step that Pega Customer Decision Hub takes?

Options:

Stops presenting offers to the customer

Adds the customer to the potential churn list

Reevaluates the Next-Best-Action

Sends a detailed email about the offer

Answer

Explanation

Pega Customer Decision Hub is a dynamic and adaptive system that constantly reevaluates the Next-Best-Action for each customer based on their interactions and feedback. If a customer rejects an offer, the system will update the customer profile and the offer performance, and then reapply the Next-Best-Action strategy to select and prioritize another offer that is more relevant and valuable for the customer. Verified References: [Pega Decisioning Consultant | Pega Academy]

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