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Questions # 11:

Universal Containers service reps are assigned to a profile that has View All on the Case object. The organization- wide default (OWD) for the Account and Case objects is Private. To make sure service reps have access to all relevant information (Accounts and Contacts) to attend to customer requests, which detail should a Platform Sharing and Visibility Architect consider?

Options:

A.

Service reps will not be able to access the relevant Accounts if their OWD is Private.

B.

Service reps will not be able to access the relevant Contacts if their OWD is Controlled by Parent.

C.

Service reps will be able to access the relevant Contacts if their OWD is Controlled by Parent.

Questions # 12:

Universal Containers (UC) operates worldwide, with offices in more than 100 regions in 10 different countries, and has established a very complex Role Hierarchy to control data visibility. In the new fiscal year, UC is planning to reorganize the roles and reassign account owners. Which feature should an architect recommend to avoid problems with this operation?

Options:

A.

Skinny table

B.

Deferred Sharing Recalculation

C.

Partition data using Divisions

Questions # 13:

Universal Containers (UC) has a custom Apex class that enforces a business process and updates opportunities. UC has noticed that fields with Field-Level Security permission of Read- Only on certain users ' profiles are being updated by this class. How should the architect fix this problem?

Options:

A.

Add the With Sharing keyword to the class.

B.

Put the code in an inner class that uses the With Sharing keyword.

C.

Use the isUpdateable() Apex method to test each field prior to allowing update.

Questions # 14:

Sales reps at Universal Containers (UC) are complaining about the manual activities they need to perform to grant access to supporting internal users (legal, engineering, finance, etc.) for customer records when they need help. In general, the sales reps involved in the deals will not change. How should a Platform Sharing and Visibility Architect help UC improve sales reps ' productivity?

Options:

A.

Create a criteria-based sharing rule to grant access to other users.

B.

Leverage the default Account team.

C.

Create a permission set with View All Data and assign to supporting users.

Questions # 15:

Universal Containers (UC) wants to reduce the amount of redundant leads entered into the system. UC also wants to ensure that leads are only edited/reassigned by the lead owner. Which organization-wide default (OWD) approach should be recommended to help UC implement these requirements?

Options:

A.

Implement a Private OWD on Lead.

B.

Implement a Public Read-Only OWD on Lead.

C.

Implement a Public Read-Only/Transfer OWD on Lead.

Questions # 16:

A sales coach at Universal Containers wants to create and share a report folder with other sales coaches. Which two permissions are required to accomplish this?

Options:

A.

Create Report Folders and manage Reports in Public Folders

B.

Create and customize Reports and Report Folders

C.

Manage Reports in Public Folders and edit My Reports

Questions # 17:

Universal Containers has implemented Customer Community with Customer Community Plus licenses for its distributors. Retail distributors have part-time agents who work for multiple distributors. These agents should have access to other distributor accounts as well. What should be configured to grant agents access to different distributor accounts?

Options:

A.

Use Apex sharing to share distributor accounts with agents using the Account_Share table.

B.

Create sharing rules to share distributor accounts with agents.

C.

Create a sharing set to share distributor accounts with agents using account contact relationship.

Questions # 18:

Customer complaints for bad interactions with a support agent are logged as cases and assigned to a human resources representative. The support agent should not see these complaint cases, but their manager should. What should a Platform Sharing and Visibility Architect do to accomplish this?

Options:

A.

Create a criteria-based sharing rule on Case that shares to the Role Manager and above when a custom field Agent Complaint is not blank.

B.

Create a trigger on Case to lookup and share to the manager of an Agent Complaint custom field using Apex managed sharing.

C.

Remove CRED permissions on Case so the agent cannot read the case record..

Questions # 19:

Which community function is impacted by having the Site User Visibility turned off in Sharing Settings?

Options:

A.

Updating their user profile.

B.

Searching for other external users.

C.

Searching for internal users.

Questions # 20:

Universal Containers (UC) has a custom object to track the internal net promoter score (NPS) for all of its employees. The manager is in the role above the owner and there are no sharing rules on the object. How should UC ensure that NPS records cannot be accessed by the owner ' s manager?

Options:

A.

Use Apex sharing to remove NPS object share records for Manager profiles.

B.

Set organization-wide default to Private and uncheck the Access Using Hierarchies option for the NPS object.

C.

Remove Create, Read, Edit, and Delete from Manager profiles and permission sets.

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