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Universal Containers service reps are assigned to a profile that has View All on the Case object. The organization- wide default (OWD) for the Account and Case objects is Private. To make sure service reps have access to all relevant information (Accounts and Contacts) to attend to customer requests, which detail should a Platform Sharing and Visibility Architect consider?
Universal Containers (UC) operates worldwide, with offices in more than 100 regions in 10 different countries, and has established a very complex Role Hierarchy to control data visibility. In the new fiscal year, UC is planning to reorganize the roles and reassign account owners. Which feature should an architect recommend to avoid problems with this operation?
Universal Containers (UC) has a custom Apex class that enforces a business process and updates opportunities. UC has noticed that fields with Field-Level Security permission of Read- Only on certain users ' profiles are being updated by this class. How should the architect fix this problem?
Sales reps at Universal Containers (UC) are complaining about the manual activities they need to perform to grant access to supporting internal users (legal, engineering, finance, etc.) for customer records when they need help. In general, the sales reps involved in the deals will not change. How should a Platform Sharing and Visibility Architect help UC improve sales reps ' productivity?
Universal Containers (UC) wants to reduce the amount of redundant leads entered into the system. UC also wants to ensure that leads are only edited/reassigned by the lead owner. Which organization-wide default (OWD) approach should be recommended to help UC implement these requirements?
A sales coach at Universal Containers wants to create and share a report folder with other sales coaches. Which two permissions are required to accomplish this?
Universal Containers has implemented Customer Community with Customer Community Plus licenses for its distributors. Retail distributors have part-time agents who work for multiple distributors. These agents should have access to other distributor accounts as well. What should be configured to grant agents access to different distributor accounts?
Customer complaints for bad interactions with a support agent are logged as cases and assigned to a human resources representative. The support agent should not see these complaint cases, but their manager should. What should a Platform Sharing and Visibility Architect do to accomplish this?
Which community function is impacted by having the Site User Visibility turned off in Sharing Settings?
Universal Containers (UC) has a custom object to track the internal net promoter score (NPS) for all of its employees. The manager is in the role above the owner and there are no sharing rules on the object. How should UC ensure that NPS records cannot be accessed by the owner ' s manager?
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