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Salesforce Certified Slack Administrator Exam Questions and Answers

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Questions # 61:

Large Inc.'s HR Director wants to streamline sharing HR policy information and handling sensitive questions from hiring managers.

HR has its own workspace.

How should you advise the HR Director to use Slack for this use case?

(Select the best answer.)

Options:

Create an org-wide public channel for recruiting and hiring, and add all hiring managers in the organization.

Create an org-wide private channel for recruiting and hiring, and add all hiring managers in the organization.

Create a private channel in the HR workspace, and add all hiring managers in the organization.

Create a public channel in the HR workspace, and add all hiring managers in the organization.

Answer

Explanation

Slack recommends for sensitive HR communication:

"Use a private channel to manage sensitive communications, like hiring and recruiting questions, especially when HR policies and individual discussions are involved."

A public channel (A, D) risks sensitive information exposure. Org-wide channels (B) are less appropriate for targeting a specific audience like hiring managers.

(Reference: Slack Administration Study Guide - Managing Sensitive Information in Channels)

Questions # 62:

As an Org Admin in your organization's Slack Enterprise Grid instance, you manage the existing four workspaces. Since your org is rapidly growing, you need a way to communicate upcoming trainings that are available to the entire company.

What is the best action to ensure these communications are seen in each current and future workspace?

(Select the best answer.)

Options:

Create an org-wide channel dedicated to company trainings.

Create a multi-workspace channel for training that exists in each workspace.

Have each Workspace Admin post in the correct public training channel.

Create a Slack Connect channel dedicated to company trainings.

Answer

Explanation

According to Slack Enterprise Grid administration best practices:

"Org-wide channels allow messages to be broadcast to every member of an Enterprise Grid organization, across all current and future workspaces."

Creating an org-wide channel ensures that the training communications are visible everywhere, without needing coordination with individual Workspace Admins or external partners. Multi-workspace channels (B) are helpful but only span selected workspaces, not automatic inclusion in all future workspaces.

(Reference: Slack Administration Study Guide - Org-wide Channels)

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Questions # 63:

Large Inc is launching Enterprise Grid. They have decided to create a workspace for each line of business, and one workspace for social channels. Members are assigned to two workspaces but are allowed to join other workspaces if they want to.

What is the main benefit of this Grid design?

Options:

Workspace Administration efforts can be distributed to representatives from each line of business who know the needs of their business unit best.

Members experience less context switching when they are given the chance to access several workspaces.

There is no added benefit to this Grid design because the Workspace Admin and member experience is the same regardless of how many workspaces you create.

Workspace Administration is centralized and therefore presents less of an opportunity for breaches in org-wide policy and process decisions.

Answer

Explanation

In Enterprise Grid, one major advantage of creating workspaces based on business units is the ability to delegate administrative responsibilities.

Slack documentation states:

"Distributing workspace administration to leaders who understand their teams' unique needs ensures that workspace management is efficient and more responsive."

This approach provides autonomy to different lines of business without overburdening central IT or Slack admins and improves the relevance of each workspace's settings and channel structure.

(Reference: Slack Administration Study Guide - Enterprise Grid Best Practices for Workspace Architecture)

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