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SAP Certified Application Associate
C_C4H510_04
SAP Certified Application Associate - SAP Service Cloud 2011 Questions and Answers

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Viewing questions 11-20 out of questions

Questions # 11:

Which of the following actions can you perform to configure access rights? Note: There are 3 correct answers to this question.

Options:

Set access restrictions.

Control access on field and action level.

Create service level agreements.

Assign work centers and views.

Maintain the service catalog.

Answer

A, B, D

Questions # 12:

Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.

Options:

At least one service object needs to be assigned.

A service contract is active.

A customer needs to be assigned.

Address mismatches must be corrected first.

Answer

A, C

Questions # 13:

Which of the following features apply to time recording? Note: There are 3 correct answers to this question.

Options:

Automatic time recording can be done by clicking "Start recording" and "Stop recording".

You can activate the Microsoft Outlook integration for time recording.

Code list restrictions are not possible for the Time Type field.

Time recording can be done online or in offline mode.

Time sheets can be submitted for approval.

Answer

A, D, E

Questions # 14:

Which Analytics key features allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.

Options:

Inner join data sources

Web service message monitoring

Custom reports

Standard reports

Interactive dashboards

Answer

C, D, E

Questions # 15:

Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct answers to this question.

Options:

FSM

Time recording

Manual Routing

MRS

Activity Planner

Answer

B, D, E

Questions # 16:

Which objects are required to create a service ticket? Note: There are 2 correct answers to this question.

Options:

Contracts

Service request

Maintenance plan

Customer

Answer

A, D

Questions # 17:

What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.

Options:

No security issues with mashup outside of corporate network

Offline access is available

Real-time data access

No additional authorization concept is required

Existing reports can be reused

Answer

C, D, E

Questions # 18:

Which of these objects are NOT associated with SAP Jam groups?

Options:

Products

Sales orders

Opportunities

Tickets

Answer

Questions # 19:

Question 4: Which of the following elements needs to be activated in the scoping? Note: There are 2 correct answers to this question.

Options:

Service Contract Management

Registered Products and Installed Bases

Sales Contact

Service Notification

Answer

A, D

Questions # 20:

What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct answers to this question.