SAP Certified Application Associate - SAP Service Cloud 2011 (C_C4H510_04) Practice Test

Questions # 31:

Which feature in user interface maintenance can be used to control the values of custom fields?

Activation scoping item in administration

Personalization

Usage of restriction rules

Code list restriction

Questions # 32:

Which best practice actions are suggested for incident management? Note: There are 3 correct answers to this question.

Report the incident from the screen in which the issue occurs.

Keep the incident lightweight and use screenshots only if it is necessary.

Check for solutions in the Help Center.

Always create the incident with medium priority and adjust it later if applicable.

Always include step-by-step instructions on how to recreate the issue.

Questions # 33:

Which service objects can you assign to an installed base? Note: There are 2 correct answers to this question.

Ticket

Visit

Maintenance plan

Contract

Questions # 34:

For which element do you maintain attributes such as password and security policy?

Employee

Business role

Business user

Service agent

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