SAP Certified Application Associate – SAP Service Cloud 2111 (C_C4H510_21) Practice Test

Questions # 1:

Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

Options:

Countries, business processes, integrations

Countries, data workbench, form templates

Countries, workflow rules, integrations

Countries, business processes, business users

Questions # 2:

Which data is bidirectionally synchronized between SAP Cloud for Customer and SAP Field Service Management?

Options:

Employees

Products

Tickets

Accounts

Questions # 3:

You are integrating SAP Service Cloud with SAP ERP. In which system is the pricing procedure stored?

Options:

SAP Service Cloud

SAP Analytics Cloud

SAP ERP

SAP SuccessFactors

Questions # 4:

Which scoping question allows you to enable automatic ticket creation based on incoming e-mails?

Options:

Do you want to support e-mail channels for corporate accounts?

Do you want to enable agents to respond to tickets using an external e-mail client?

Do you want to enable internal memos for tickets?

Do you want to support e-mail channels for groups?

Questions # 5:

Which of the following options are possible for permissions?

Options:

If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

Unrestricted access rights override any restrictions you have defined.

Restricted access rights override any unrestricted access you have defined.

You can decide, per view, if the access rights should override any restrictions you have defined or not.

Questions # 6:

Question 8: What types of mashups are available in SAP Service Cloud?

Note: There are 2 correct answers to this question.

Options:

HTML mashups

URL mashups

ASAP mashups

Internal mashups

Questions # 7:

What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.

Options:

Employees

Territories

Incidents

Service agents

Questions # 8:

How can you restrict access to Product View?

Options:

Territories

Service Unit of Employee

Employee

Sales Data of Employee

Questions # 9:

You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

Options:

Maintain the fine-tuning activity for date profiles.

Maintain the fine-tuning activity for contracts.

Create a workflow rule.

Select the relevant scoping question.

Questions # 10:

Which of the following objects can you assign to an installed base at an item level? Note: There are 3 correct answers to this question.

Options:

Registered product

Product

Warranty

Text

Maintenance plan

Viewing page 1 out of 4 pages

Viewing questions 1-10 out of questions

Weekend Special Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code = simple70

Pass the SAP Certified Application Associate C_C4H510_21 Questions and answers with ExamsMirror

Exam C_C4H510_21 Premium Access

Options:

Options:

Options:

Options:

Options:

Options:

Options:

Options:

Options:

Options:

TOP CODES