SAP Certified Application Associate – SAP Service Cloud 2111 (C_C4H510_21) Practice Test

Questions # 31:

Which business function in the account master will block the release of quotes to SAP S/4HANA?

Sales support block

Prospect

Delivery block

Credit limit check

Questions # 32:

Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct answers to this question.

Define a template.

Set up an approval process.

Activate Live Activity Configuration.

Create a customer and assign an e-mail address.

Questions # 33:

Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.

On specific report creation

On every save of the report

Periodic scheduling

Ad-hoc broadcasting

Questions # 34:

Which of the following scoping questions needs to be flagged to enable automatic ticket creation based on incoming e-mails?

Do you want to support e-mail channels for corporate accounts?

Do you want to enable agents to respond to tickets using an external e-mail client?

Do you want to enable internal memos for tickets?

Do you want to download an add-in for Microsoft Outlook?

Questions # 35:

Which tool do you use to determine a service ticket processing team, based on conditions?

SLA determination

B -Ticket routing rule

Data Workbench

Delegation rules

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