SAP Certified Application Associate – SAP Service Cloud 2111 (C_C4H510_21) Practice Test

Questions # 11:

Which type of categories can be used in the service catalog? Note: There are 3 correct answers to this question.

Options:

Incident category

Warranty category

Service category

Cause category

Maintenance category

Questions # 12:

What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.

Options:

No security issues with mashup outside of corporate network

Offline access is available

Real-time data access

No additional authorization concept is required

Existing reports can be reused

Questions # 13:

Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.

Options:

CTI Client Adapter

Live Activity pane

CTI Desktop pane

CTI Client pane

Questions # 14:

Which elements can be used to restrict access to views? Note: There are 2 correct answers to this question.

Options:

Business roles

Field extensions

Territories

Code list restrictions

Questions # 15:

Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.

Options:

At least one service object needs to be assigned.

A service contract is active.

A customer needs to be assigned.

Address mismatches must be corrected first.

Questions # 16:

Which of the following Data Workbench actions are supported for a complete business object? Note: There are 2 correct answers to this question.

Options:

Delete

Update

Upsert

Insert

Questions # 17:

Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct answers to this question.

Options:

Set up deals

Maintenance plan

Scoping attribute set

Maintenance measurement and readings

Questions # 18:

Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.

Options:

Scope registered products

Purchase a license for the registered product

Maintain the installed base

Maintain number ranges for customers

Questions # 19:

Which best practice actions are suggested for incident management? Note: There are 3 correct answers to this question.

Options:

Report the incident from the screen in which the issue occurs.

Keep the incident lightweight and use screenshots only if it is necessary.

Check for solutions in the Help Center.

Always create the incident with medium priority and adjust it later if applicable.

Always include step-by-step instructions on how to recreate the issue.

Questions # 20:

When should you use the templates provided in the Data Workbench? Note: There are 2 correct answers to this question.

Options:

When data volume is low

When data needs to be loaded quickly

When data needs to be loaded into multiple systems

When there is unstructured legacy data

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