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SAP Certified Application Associate
C_C4H520_02
SAP Certified Application Associate - SAP Field Service Management 2005 Questions and Answers

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Questions # 1:

What can you do with a picker element within Smartforms? Note: There are 2 correct answers to this question.

Options:

You can use it to select an object from a list.

You can link picker and attachment elements together.

You can link two picker elements together.

You can use it to pick PNG files.

Answer

A, C

Questions # 2:

As a business, you want to build up your pool of crowd workers. Which entities best describe crowd workers? Note: There are 3 correct answers to this question.

Options:

Partners

Subsidiaries

Freelancers

Managers

Dispatchers

Answer

A, B, C

Questions # 3:

Your customer has integrated SAP Field Service Management with SAP S/4HANA. How can they achieve a working service process flow?

Options:

Create the service request in SAP Field Service Management, dispatch and execute in SAP Field Service Management, and then send the service confirmations to SAP S/4HANA.

Create the service request in SAP Field Service Management, dispatch and execute in SAP S/4HANA, and then send the service confirmations to SAP Field Service Management.

Create the service request in SAP S/4HANA, dispatch and execute in SAP Field Service Management, and then send service confirmations to SAP S/4HANA.

Create the service request in SAP S/4HANA, dispatch and execute in SAP S/4HANA, and then send service confirmations to SAP Field Service Management.

Answer

Questions # 4:

Which operations can be performed by default on embedded report templates? Note: There are 2 correct answers to this question.

Options:

The SAP support team can modify report templates.

Administrators can preview report templates.

Users can delete report templates.

Users can modify report templates.

Answer

B, C

Questions # 5:

In which scenario of service engagement does SAP Field Service Management primarily provide capabilities to complement the SAP Service Cloud portfolio?

Options:

Video chat

No touch

E-mail interaction

High touch

Answer

Questions # 6:

What information is stored in the QR code used in the Customer Self-Service portal?

Options:

Customer Self-Service portal URL

Moment-Sets specific short URL

SAP Field Service Management URL

Equipment specific short URL

Answer

Questions # 7:

You are a service planner in SAP Field Service Management. How can you find a suitable technician in the planning board?

Options:

Use a checklist.

Use a workflow.

Use a filter.

Use a business rule.

Answer

Questions # 8:

You want to make an activity available on the service technician's mobile device using the planning board. Which of the following are mandatory steps? Note: There are 2 correct answers to this question.

Options:

Click and release the assignment.

Check the availability of the technician.

Drop the activity onto the technician.

Identify a suitable technician by skills.

Answer

A, C

Questions # 9:

You are a field service technician using an iOS device, and you have just completed a repair. How can you check the travel time to the next repair location address?