SAP Certified Application Associate - SAP Field Service Management 2005 (C_C4H520_02) Practice Test

Questions # 11:

You want to retrieve data from the system using the query API. In which format will you receive the response?

Options:

HTML

Text

XML

JSON

Questions # 12:

As a technician, you want to record expenses. Which objects can you record expenses against? Note: There are 3 correct answers to this question.

Options:

Equipment

Service call

Activity

Business partner

Purchase order

Questions # 13:

Which key concepts are applied to ensure a secure cloud connection when accessing the SAP Field Service Management solution? Note: There are 2 correct answers to this question.

Options:

Sophisticated cloud firewall

Outage protection

Hardware redundancy control

SSL-encrypted cloud communication

Questions # 14:

What are the benefits of using activity feedback? Note: There are 2 correct answers to this question.

Options:

Generate QA reports with the captured data.

Generate checklist reports for the customer.

Assist technicians to record time and materials.

Assist technicians to capture resolutions.

Questions # 15:

The field technician needs to visit a customer for regular maintenance of all their printers. For each printer, the same type of data needs to be captured in the Smartform. What Smartform element is used to create such a functionality?

Options:

Series

Picker

Attachments

Drop-down list

Questions # 16:

Where can service workflow steps be used in SAP Field Service Management?

Options:

In customer self-service when submitting a self-service request

In the Web application when planning a service

In SAP Crowd Service when dispatching a service call

In the mobile application when executing an activity

Questions # 17:

Which scenarios can you cover within the SAP C/4HANA solution portfolio? Note: There are 2 correct answers to this question.

Options:

Self-service

In-house repair

Service fulfillment

Contact center

Questions # 18:

How can you set up authorizations in the Administration module in SAP Field Service Management? Note: There are 2 correct answers to this question.

Options:

Assign user groups to permissions.

Assign permissions to user groups.

Assign user groups to users.

Assign users to permissions.

Questions # 19:

Which activities can you perform in the Administration module? Note: There are 2 correct answers to this question.

Options:

Perform system monitoring.

Define service workflows.

Edit Smartform templates.

Maintain session configuration.

Questions # 20:

What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question.

Options:

Use pre-assembled reports.

Use pre-assembled queries.

Modify an existing query or create a new query.

Import queries.

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