Pass the ServiceNow CIS-Customer Service Management CIS-CSM Questions and answers with ExamsMirror

What are common types of application record data that are imported during a CSM data migration? (Choose

two.)

Which entity represents specific versions of products being sold to and supported for customers?

Special handling notes property: Width of the Special Handling Notes pop-up window in pixels, default 500 px.

Options are :

Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?

What role can be assigned to employees who are not fulfillers, such as those in sales and services, or do not have other CSM-specific roles, but have a need to create cases on behalf of customers?

Depending on the CSM application configurations, cases can be assigned to agents manually or by using auto-assignment. Which routing and assignment features leverage matching rules? (Choose two.)

Which CSM Configurable Workspace feature enables agents to quickly view records in the contextual side panel without switching tabs?

Advanced Work Assignment assigns work to agents based on their availability, capacity, and skills. Agent Affinity enhances the Advanced Work Assignment process by adding additional agent details organized by affinity type. Which of these are these affinity types?

Choose 3 answers

External customers can view the problem, change, and request records associated with their customer service cases from the Customer and Consumer Service Portals. What can they approve in relation to cases via the portals?

In the Customer Service Management space what defines the term asset?