Summer Certification Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code = getmirror

Pass the ServiceNow CIS-Customer Service Management CIS-CSM Questions and answers with ExamsMirror

Practice at least 50% of the questions to maximize your chances of passing.
Exam CIS-CSM Premium Access

View all detail and faqs for the CIS-CSM exam

Go to Exam

780 Students Passed

91% Average Score

94% Same Questions
Viewing page 7 out of 8 pages
Viewing questions 61-70 out of questions
Questions # 61:

An account is a supported external customer and a contact is a user who is an employee of an account. How many accounts can a contact be associated with?

Options:

A.

One

B.

Two

C.

Three

D.

Multiple

Questions # 62:

Out-of-the-box. cases are automatically closed after how many days?

Options:

A.

3 days

B.

5 days

C.

10 days

D.

Cases are not automatically closed by default

Questions # 63:

What is the default value in the Channel field when a new case is opened by a customer in the Service Catalog, using the Customer Service Portal?

Options:

A.

Web

B.

Catalog

C.

Portal

D.

Virtual Agent

Questions # 64:

What are Special Handling Notes used for?

Options:

A.

Bring important information about individual records to an agent's attention

B.

For agents to view articles an attach them to a case

C.

To ensure customers get the service they are entitled to receive

D.

Help agents identify in which time zone a contact is located

Questions # 65:

In the 'Action Status' column on a case list, what could a blue indicator dot mean?

Options:

A.

Needs attention

B.

Blocked internally

C.

Blocked externally

D.

Work in progress

Questions # 66:

Which of the following options can a survey administrator define on an individual survey? (Choose two.)

Options:

A.

The ability for end users to decline survey assignments

B.

Number of survey reminder notifications

C.

Trigger conditions Most Voted

D.

Anonymize responses

Questions # 67:

________________ is a role for managing all of the cases in an account and any related child accounts.

Options are :

Options:

A.

Partner administrator [sn_customerservice.partner_admin]

B.

Consumer [sn_customerservice.consumer]

C.

Customer [sn_customerservice.customer]

D.

Partner [sn_customerservice.partner]

E.

Customer case manager [sn_customerservice.customer_case_manager]

F.

Customer administrator [sn_customerservice.customer_admin]

Questions # 68:

Benefits of Proactive Customer Service Operations include: (Choose two.)

Options:

A.

Reduced inbound calls from customers Most Voted

B.

Reduction in staff turnover

C.

Major cases can be eliminated as there will be no Impact to customers

D.

Reduced Mean Time To Resolve (MTTR) Most Voted

E.

Guaranteed increase in customer satisfaction

Questions # 69:

Which of the following roles have permission to create a relationship between a contact and an account? (Choose two.)

Options:

A.

sn_customerservice_agent

B.

sn_customerservice.customer_admm

C.

sn_customerservice.partner_admin

D.

sn_customerservice_manager

E.

admin

Questions # 70:

What are some benefits that Knowledge Product Entitlement provide? (Choose three.)

Options:

A.

Reduces call volume

B.

Makes it easier for Agents to manage case volume

C.

Allows access to Knowledge Articles that are related to products owned by a customer

D.

Information about customer’s service contract

Viewing page 7 out of 8 pages
Viewing questions 61-70 out of questions
TOP CODES

TOP CODES

Top selling exam codes in the certification world, popular, in demand and updated to help you pass on the first try.

2V0-11.25
ADM-201
Agentforce-Specialist
CMMC-CCP
Data-Cloud-Consultant
PDI
PSE-Strata-Pro-24
Secure-Software-Design
Sharing-and-Visibility-Architect
Workday-Pro-Integrations
ZDTA