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Pass the ServiceNow CIS-Field Service Management CIS-FSM Questions and answers with ExamsMirror

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Questions # 1:

Each matching criteria defined in the dynamic scheduling configuration task filter is assigned a default weight of?

Options:

A.

5

B.

10

C.

15

D.

20

Questions # 2:

Which operational role can view the calendars of team members to check availability, view the skill distribution, and create or edit skills of team members?

Options:

A.

wm_agent

B.

wm_qualifier

C.

wm_dispatcher

D.

wm_manager

Questions # 3:

When sourcing a part, the From Stockroom field is auto-populated with a default stockroom location, only if: (Choose three.)

Options:

A.

The parts scheduling plugin is activated

B.

The Reserve parts in agent stockroom configuration option is enabled

C.

The field agent has preferred stockrooms defined

D.

The part is available in the agent's personal stockroom

E.

The part is available in the assignment group's stockroom

Questions # 4:

What do administrators use to create questionnaires for work orders and work order tasks?

Options:

A.

Process Automaton Designer

B.

Targeted Communication

C.

Survey Designer

D.

Assessment Designer

Questions # 5:

How do you prevent a task which has been rejected by an agent from being dynamically assigned to the same agent in the next 24 hours?

Options:

A.

Configure custom assignment rules

B.

Configure the rejected technician duration system property

C.

Configure unassignment constraints for dynamic scheduling

D.

Configure agent task rejection preferences

Questions # 6:

When configuring dynamic scheduling, what can you use or create to identify specific lists of tasks?

Options:

A.

Schedules

B.

Assignment filters

C.

Task filters

D.

Agent filters

Questions # 7:

Assuming the reserve parts in agent stockroom configuration option is enabled, when sourcing a part, the From Stockroom field is auto-populated with a default stockroom location, only if:

Options:

A.

The parts scheduling plugin is activated

B.

The part is available in the dispatcher's stockroom

C.

The part is available in the agent's personal stockroom

D.

The field agent has preferred stockrooms defined

Questions # 8:

What phase in the baseline ServiceNow field service management process lifecycle immediately precedes the scheduling and dispatch phase?

Options:

A.

Initiation

B.

Qualification

C.

Analyze and Improve

D.

Delivery and Confirmation

Questions # 9:

Which operational role is responsible for performing work onsite and reporting status?

Options:

A.

wm_manager

B.

wm_qualifier

C.

wm_dispatcher

D.

wm_agent

Questions # 10:

As it pertains to dynamic scheduling configuration, matching criteria, weighting, and ranking method are components of what?

Options:

A.

Constraints

B.

Task filers

C.

Task ordering rules

D.

Execution order

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