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Pass the ServiceNow CIS-Field Service Management CIS-FSM Questions and answers with ExamsMirror

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639 Students Passed

94% Average Score

91% Same Questions
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Viewing questions 11-20 out of questions
Questions # 11:

When a dynamic scheduling task filter's auto assignment frequency is set to immediate, what happens?

Options:

A.

Tasks are auto-assigned as soon as they are ready to be assigned

B.

Tasks which are ready to be assigned are selected at the defined interval and assigned

C.

Tasks are auto-assigned as soon as they reach the qualified state

D.

Tasks are added to a batch and auto assigned at the defined interval

Questions # 12:

When using territory management, what can field service admins assign to an individual or group?

Options:

A.

Skills

B.

Parts

C.

Routes

D.

Locations

Questions # 13:

When using the dispatcher workspace integration with dynamic scheduling, if a dispatcher drags a lower priority task over a higher priority task, what will occur?

Options:

A.

Both tasks are automatically- reassigned

B.

Both tasks are automatically assigned

C.

A warning is displayed and dispatcher confirmation is required

D.

The higher priority task is automatically reassigned

Questions # 14:

What state do work order tasks need to be in for dynamic scheduling to assign them?

Options:

A.

Qualified

B.

Ready for lispatch

C.

Pending dispatch

D.

Approved

Questions # 15:

As it pertains to time recording, what allows field agents to record beyond the standard 40 hours of time per week?

Options:

A.

Configure time sheet notifications for manager override

B.

Create a new time sheet policy for the specified field agents

C.

Configure the time sheet portal widget

D.

Activate the FSM with Time Recording plugin

Questions # 16:

Dependencies can only be set for work order tasks in which state?

Options:

A.

Approved

B.

Draft

C.

Waiting Approval

D.

Qualified

Questions # 17:

Which operational rote can view the calendars of team members to check availability, view the skid distribution, and create or edit skills of team members?

Options:

A.

wm_agent

B.

wm_manager

C.

wm_qualifier

D.

wm_dispatcher

Questions # 18:

What is the recommended maximum number of tasks that can be selected when running dynamic scheduling manually?

Options:

A.

75

B.

100

C.

50

D.

25

Questions # 19:

What happens to a task that cannot be auto-assigned because of an impractical or missing location or because the task window cannot be scheduled?

Options:

A.

Constraints are overridden and the task is assigned

B.

The task is returned to the pending dispatch state

C.

The task is set to the unassigned state

D.

Constraints are presented to dispatcher for override confirmation

Questions # 20:

Which operational role is responsible for managing field agent skills?

Options:

A.

wm_admin

B.

wm_dispatcher

C.

wm_qualifier

D.

wm_manager

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