ServiceNow Certified Field Service Management (FSM) Implementation Specialist (CIS-FSM) Practice Test

Questions # 21:

Users can be assigned work order tasks and edit these records if they: (Choose two.)

Options:

Belong to the Dispatch Group the task is assigned to

Are assigned the wm_edit role

Are assigned the wm_agent role

Belong to the Assignment Group the task is assigned to

Questions # 22:

Which operational role typically creates personal events for an agent's calendar?

Options:

wm_manager

wm_agent

wm_dispatcher

wm_admin

Questions # 23:

In the Auto-Assignment Confirmation pop up window, what is the category of a previously assigned task which was unassigned, but, then, could not be assigned to any agent?

Options:

Not Assigned

Unassigned

Reassigned

Assigned

Questions # 24:

As it pertains to the Agent Feedback feature, ServiceNow calculates the average rating of a field agent and stores it in which table?

Options:

kb_feedback_task_metric

wm_agent_rating

com_feedback

asmt_metric

Questions # 25:

Which mobile application does field service use?

Options:

Now Mobile

Mobile Agent

Mobile Studio

Mobile Onboarding

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