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Questions # 21:

When forming teams to address reliability issues, four stages of team development should be recognized and managed by the reliability professional In the Performing stage, team members should not:

Options:

A.

Complete problem analysis.

B.

Begin to improve and control

C.

Make changes to the process.

D.

Swing from optimism to uncertainty.

Questions # 22:

A maintenance superintendent (manager) has just joined the company and has read the company's statement of strategic direction in which it says. "Our most important goal is to increase the return on capital investment in our plants (facilities). All management incentive compensation will be reflected in the achievement of this goal" The new superintendent (manager) has asked the plant (facility) manager for a copy of the plan to achieve the company's goal The plant (facility) manager explains that such a plan does not exist, nor is there time to do one. The best next step for the superintendent (manager) should be to:

Options:

A.

Wait until the plant (facility) manager develops a plan to improve return on capital investment and then develop the maintenance plan.

B.

Develop a program to defer maintenance tasks to reduce expenses and increase return on capital investment.

C.

Discuss the role of maintenance in improving return on capital investment with the head of manufacturing.

D.

Develop and present a maintenance plan to increase return on capital investment to management.

Questions # 23:

Motor Circuit Analysis (MCrA) on a low (450-600) voltage 3 Phase motor reveals significantly higher capacitance-to-ground than baseline values. Resistance-to-ground readings are good. What does this indicate and/or what should you do?

Options:

A.

The motor contains abnormally high moistureand/or conductive contamination. Continue normal operation, but plan follow-on MCrA readings and possible corrective action.

B.

Remove motor-from service and send to shop to be cleaned, dried, dipped and baked, since this is the surest way to corrective problem.

C.

Do not start the motor. An "explosive" shorting condition could cause near instantaneous winding failure.

D.

No problem exists. Take no action.

Questions # 24:

Process measures are leading indicators that offer an indication of task performance with a lead time to manage for successful results. All of the following are examples of leading indicators except:

Options:

A.

% planned maintenance.

B.

Asset Availability.

C.

planner to craft workers ratio.

D.

% rework.

Questions # 25:

The primary use of a performance agreement between operations and maintenance is to:

Options:

A.

Deploy resources most effectively.

B.

Know who is responsible when a problem occurs.

C.

Clarify operating roles and responsibilities.

D.

Minimize unnecessary call-outs.

Questions # 26:

Which of the following has the least impact on maintenance and operations process improvements?

Options:

A.

Cross-functional improvement teams

B.

Preventive maintenance

C.

Age and condition of assets

D.

Manufacturing teams

Questions # 27:

Surveys have shown that plants (facilities) with good planning and scheduling systems and good predictive and preventive programs have which ratios of maintenance tasks? (Does not include service to operations or capital projects or turnarounds)

Options:

A.

50% of all work is preventive and predictive. 80% of work is planned and scheduled at least one week before execution, 5% of all work is emergency

B.

25% of all work is preventive and predictive. 60% of work is planned and scheduled at least one week before execution, 15% of all work is emergency

C.

95% of all work is preventive and predictive. 90% of work is planned and scheduled at least one week before execution, 5% of all work is emergency

D.

30% of all work is preventive and predictive. 40% of work is planned and scheduled at least one week before execution, 20% of all work is emergency

Questions # 28:

Which one of the followingwork order characteristics addthe most value to the business?

Options:

A.

Correct charge codes used

B.

Proper authorization

C.

Closed in a timely manner

D.

Work completed is well-documented

Questions # 29:

Select the best measure of maintenance effectiveness from the following list.

Options:

A.

Return on net assets

B.

Total maintenance cost

C.

Percent planned maintenance

D.

Maintenance cost per unit of production

Questions # 30:

Percent overtime maintenance labor hours is:

Options:

A.

Overtime maintenance labor hours used to maintain assets, divided by the total maintenance labor hours to maintain assets, expressed as a percentage.

B.

Total overtime labor hours, divided by the total scheduled maintenance labor hours, expressed as a percentage.

C.

Total overtime labor hours, divided by the total maintenance labor hours to maintain assets, expressed as a percentage.

D.

Scheduled overtime maintenance labor hours used to maintain assets, divided by scheduled maintenance labor hours to maintain assets, expressed as a percentage.

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