Pass the Apple Certified Support Professional Apple-Device-Support Questions and answers with ExamsMirror

 Option C shows the screen that indicates that iPhone is in recovery mode and ready to be updated or restored. This screen displays a cable and a computer icon, which means that you need to connect your iPhone to your computer and use iTunes or Finder to update or restore your device. This screen appears when you put your iPhone in recovery mode using the appropriate button combination for your model1. The other options show different screens that are not related to recovery mode. Option A shows the screen that appears when you turn on your iPhone and it is loading the software. Option B shows the screen that appears when you set up your iPhone for the first time or after a factory reset. Option D shows the screen that appears when you turn off your iPhone. References: If you can’t update or restore your iPhone or iPod touch, Apple Support.

 You can enter your iPhone passcode wrong up to ten times before your account is disabled. After six failed attempts, your iPhone will be disabled for one minute. After seven attempts, it will be disabled for five minutes. After eight attempts, it will be disabled for 15 minutes. After nine attempts, it will be disabled for 60 minutes. After ten attempts, it will be disabled until you connect it to a computer and restore it using iTunes or Finder12. References: = If you forgot your iPhone passcode - Apple Support; What to do when your iPhone is disabled | Tom’s Guide.

https://support.apple.com/guide/mac-help/delete-a-user-or-group-mchlp1557/mac#:~:text=On%20your%20Mac%2C%20choose%20Apple,may%20need%20to%20scroll%20down.) &text=Click%20the%20Info%20button%20next,you%20can't%20select%20them.

On your Mac, choose Apple menu > System Settings, then click Users & Groups in the sidebar. (You may need to scroll down.) Click the Infobutton next to the user or group you want to delete, then click Delete User or Delete Group. Note: If a user is logged in to this Mac now, you can't select them.

To delete a user on a Mac, you need to follow these steps12:

Navigate to System Settings —► Users & Groups. This is where you can manage the users and groups on your Mac. You may need to scroll down to see all the options.

Click the lock icon at the bottom left of the window and enter your administrator password to make changes.

Click the (i) button next to the user you would like to delete on Mac. This will show you more information about the user, such as their name, picture, password, and permissions.

Click Delete User or Delete Group. This will prompt you to confirm your action and choose what to do with the user’s home folder.

Select Delete Account. This will remove the user and their home folder from your Mac, freeing up storage space. Alternatively, you can choose to save the home folder as a disk image or leave it as it is, in case you want to restore the user later.

Click Delete User or Delete Group again to finalize the deletion.

References: Delete a user or group on Mac - Apple Support, Here’s our guide on how to delete a user on Mac - MacPaw

If an app on your iPhone stops responding, closes unexpectedly, or won’t open, one of the possible solutions is to force the app to close and reopen the app. This can help clear any temporary issues that may cause the app to malfunction. To force the app to close, you need to swipe up from the bottom of the screen until all running app cards appear, then swipe up on the app card to quit the app. To reopen the app, you need to tap the app icon on the Home Screen or in the App Library. The other options are not recommended as the first steps to troubleshoot an unresponsive app, as they may have unwanted consequences or not address the root cause of the problem.

Deleting the app and redownloading it from the App Store may result in losing data that was stored in the app, and it may not fix the problem if the app is incompatible with your device or software version.

Resetting all settings will erase all your customized settings, such as network, privacy, accessibility, and general preferences, and restore them to the default values. This may not fix the problem if the app is corrupted or has a bug.

Restarting the device may help resolve some minor glitches, but it may not fix the problem if the app is conflicting with another app or service, or if the app needs an update. References:

Apple Device Support Exam Prep Guide, page 9

If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open

 When you use Migration Assistant to transfer content from one Mac to another Mac, and the account names are the same on both computers, you have two options: rename or replace. Rename means that the account on your old Mac will appear as an additional user on your new Mac, with a separate login and home folder. Replace means that the account on your old Mac will replace the identically named account on your new Mac. This option will overwrite any existing data on the new Mac account. You can choose the option that suits your needs best. References: Transfer to a new Mac with Migration Assistant - Apple Support, Migration Assistant and User Names - Apple Community

 To manually configure VPN in Network settings on a Mac, you need to click the Action pop-up menu on the right, choose Add VPN Configuration, then choose the type of VPN connection you want to set up. This option allows you to enter the VPN server address, account name, and any authentication settings, such as a password or a certificate. The other options are not related to adding a VPN configuration. Add Service is used to add a new network service, such as Wi-Fi or Ethernet. Manage Virtual Interfaces is used to create or edit VLANs or link aggregations. Set Service Order is used to change the order of network services in the list. References: Set up a VPN connection on Mac - Apple Support

To create a bootable macOS installer that includes macOS Recovery on an external storage device, you need to use the Mac OS Extended format, also known as HFS+. This is because the createinstallmedia command, which is used to create the bootable installer, requires the volume to be formatted as Mac OS Extended. APFS (Apple File System) is not supported by createinstallmedia, and neither are the encrypted versions of APFS or Mac OS Extended. Therefore, the correct answer is D. Mac OS Extended. References: Create a bootable installer for macOS, How to create a bootable USB macOS installer, How to format the startup drive for a Mac

The image shows the Emergency SOS screen on an iPhone, which allows you to quickly call emergency services and access your Medical ID. To get to this screen, you need to press and hold the side button and one of the volume buttons until the Emergency SOS slider appears. This works on iPhone 8 and later models. If you continue holding the buttons, a countdown will begin and an alert will sound. At the end of the countdown, your iPhone will automatically call emergency services. Alternatively, you can swipe right on the Emergency SOS slider to call emergency services immediately. You can also tap the Medical ID button to view or share yourmedical information, or the cancel button to exit the screen. References: 1 Use Emergency SOS on your iPhone - Apple Support 2 How to trigger Emergency SOS on your iPhone (and shut it off) - iMore

On your Mac, choose Apple menu > System Settings, click Privacy & Security in the sidebar, then click FileVault on the right. (You may need to scroll down.) Click Turn On. You might be asked to enter your password.