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Apple Device Support Exam (SUP-2025) Questions and Answers

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Viewing page 6 out of 7 pages

Viewing questions 51-60 out of questions

Questions # 51:

A user is experiencing network issues on their Mac. The network administrator requests that you send them a network report. Which Mac app should you use to give the network administrator a network report?

Options:

Console

Network Utility

Wireless Diagnostics

Wi-Fi Utility

Answer

Explanation

Wireless Diagnostics(Option-click Wi-Fi menu > Open Wireless Diagnostics) generates detailed network reports, including logs and performance data, ideal for administrators.

Option A: Console logs events, not network-specific reports.

Option B: Network Utility was deprecated post-macOS Mojave.

Option D: Wi-Fi Utility isn’t a macOS app.

Option C: Correct tool for network diagnostics.References: Apple Support - "Use Wireless Diagnostics" (support.apple.com/HT202663).

Questions # 52:

Why are passkeys more secure than passwords?

Options:

They generate a unique shared secret for every account on the device.

They work on Apple devices only.

They use XProtect to create signed certificates in iCloud Keychain.

They are less vulnerable to phishing.

Answer

Explanation

Passkeys use public-private key pairs synced via iCloud Keychain, making them resistant to phishing as they’re site-specific and not entered manually.

Option A: Shared secrets aren’t the mechanism.

Option B: Platform exclusivity isn’t the reason.

Option C: XProtect isn’t involved.

Option D: Correct—phishing resistance is key.References: Apple Support - "Use passkeys" (support.apple.com/HT213305).

Questions # 53:

How do you start your MacBook Pro in macOS Recovery?

Options:

Press and hold Command-Option-R until “Loading startup options” appears. Enter an administratorpassword, then click the macOS Recovery icon.

Press and hold the power button until “Loading startup options” appears, click Options, then click Continue.

Hold down the Power-Shift-Control-Option keys, then choose macOS Recovery.

Press the power button, then immediately press and hold Command-R.

Answer

Explanation

On Apple silicon Macs (e.g., recent MacBook Pros), hold the power button until “Loading startup options” appears, then select “Options” > “Continue” to enter macOS Recovery.

Option A: Command-Option-R is for Internet Recovery, not standard.

Option C: Power-Shift-Control-Option isn’t valid.

Option D: Command-R works on Intel Macs, not always silicon.

Option B: Correct for 2025 silicon Macs.References: Apple Support - "Use macOS Recovery on Mac" (support.apple.com/HT201314).

Questions # 54:

Which type of information can you review in System Information?

Options:

Analytics data that was sent to Apple

Results after running System Diagnostics

Results after running Apple Diagnostics

Results from Crash Reports

Answer

Explanation

System Information(Applications > Utilities) provides hardware, software, and network details, including results fromApple Diagnostics(e.g., hardware test codes) under the “Diagnostics” section.

Option A: Analytics data is in Privacy & Security settings, not System Information.

Option B: “System Diagnostics” isn’t a standard macOS term here.

Option D: Crash Reports are in Console, not System Information.

Option C: Correct for Apple Diagnostics results.References: Apple Support - "Use System Information on your Mac" (support.apple.com/HT203001).

Questions # 55:

Which of these is a Continuity feature?

Options:

iCloud Keychain

Notifications

Universal Clipboard

Siri

Answer

Explanation

Universal Clipboard(copy on one device, paste on another) is a Continuity feature requiring same Apple Account and Wi-Fi/Bluetooth.

Option A: iCloud Keychain is iCloud-based, not Continuity.

Option B: Notifications sync but aren’t Continuity.

Option D: Siri is standalone.

Option C: Correct—Continuity suite.References: Apple Support - "Use Continuity" (support.apple.com/HT204681).

Questions # 56:

How do you limit access to your location in “Precise Location Access” for certain apps on your iPad?

Options:

Go to Settings > General > Location Services, then edit the settings for each app.

Open each app and edit the Location Access settings.

Delete and reinstall the app.

Go to Settings > Privacy & Security > Location Services, then edit settings for each app.

Answer

Explanation

InSettings > Privacy & Security > Location Services, toggle “Precise Location” off per app to limit to approximate location.

Option A: General doesn’t host this.

Option B: Apps don’t edit this internally.

Option C: Reinstalling resets, not limits.

Option D: Correct—iOS privacy control.References: Apple Support - "Control location access" (support.apple.com/HT207092).

Questions # 57:

Which event can automatically send Mac analytics information to Apple?

Options:

System Diagnostics starts.

An app fails to get data from another app.

An app tries to get data that Privacy & Security settings protect.

A system error occurs that causes your Mac to restart.

Answer

Explanation

A system crash triggering a restart sends analytics to Apple (if enabled inSystem Settings > Privacy & Security > Analytics & Improvements) to improve macOS.

Option A: Diagnostics doesn’t send data automatically.

Option B: App failures don’t trigger this.

Option C: Privacy blocks don’t report.

Option D: Correct—crash reports are sent.References: Apple Support - "Share analytics with Apple" (support.apple.com/HT202100).

Questions # 58:

A user’s personal Mac updated to the latest version of macOS last week. Their work Mac doesn’t show the update as available. Why isn’t the update available on the user’s work Mac?

Options:

The organization’s MDM solution deployed a bootstrap token to the Mac.

The organization’s MDM solution is deferring updates.

The user is signed in with a personal Apple Account.

The user doesn’t have an Administrator account on the Mac.

Answer

Explanation

MDM solutions can defer macOS updates (e.g., for 90 days) to ensure compatibility with organizational software. This explains why the work Mac lags behind the personal Mac.

Option A: Bootstrap tokens enable MDM features, not deferrals.

Option C: Personal account sign-in doesn’t block updates.

Option D: Admin rights aren’t required to see updates.

Option B: Correct—MDM deferral is common in managed environments.References: Apple Support - "MDM software updates" (support.apple.com/HT204142).

Questions # 59:

A user tries to use Erase All Content and Settings with their organization-owned iPhone. But the option is dimmed. Why is this option dimmed?

Options:

Their iPhone has a restriction that prevents the user from erasing it.

Their iPhone is experiencing a software issue and must be restored.

Their iPhone is running a previous iOS version and must be updated first.

Their iPhone doesn’t support the feature.

Answer

Explanation

MDM restrictions on organization-owned iPhones can disableErase All Content and Settingsto prevent unauthorized wipes.

Option B: Software issues don’t dim options.

Option C: iOS version doesn’t affect this.

Option D: All modern iPhones support it.

Option A: Correct—MDM control.References: Apple Support - "MDM restrictions" (support.apple.com/HT204142).

Questions # 60:

What could be a reason you can’t update your compatible iPad to the latest iPadOS?

Options:

Your iPad is connected to cellular only.

Your iPad battery level is lower than 50 percent.

Your iPad doesn’t have enough available storage space.

The Apple Account used to update to the latest iPadOS doesn’t have iPadOS in Purchase History.

Answer

Explanation

Insufficient storage (e.g., <5GB free) prevents iPadOS updates, as they require space for download and installation (check inSettings > General > iPad Storage).

Option A: Cellular can work if “Use Cellular Data” is on.

Option B: <50% battery prompts charging, not blocks visibility.

Option D: Purchase History isn’t tied to updates.

Option C: Correct—common issue.References: Apple Support - "Update your iPad" (support.apple.com/HT204204).

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